ITS Technology Group incident

INC-000000696 - Poplar outage

Major Resolved View vendor source →

ITS Technology Group experienced a major incident on September 2, 2026 affecting Poplar, lasting 2h 45m. The incident has been resolved; the full update timeline is below.

Started
Sep 02, 2026, 10:45 AM UTC
Resolved
Sep 02, 2026, 01:31 PM UTC
Duration
2h 45m
Detected by Pingoru
Sep 02, 2026, 10:45 AM UTC

Affected components

Poplar

Update timeline

  1. investigating Sep 02, 2026, 10:45 AM UTC

    We are aware of an issue in the Poplar area affecting multiple customers. We are currently investigating. Next update: 12:45

  2. investigating Sep 02, 2026, 11:44 AM UTC

    Our engineers will be on site 14:00. Updates to follow once on site and investigations have begun. Next update 15:00.

  3. resolved Sep 02, 2026, 01:31 PM UTC

    Services are now restored following our engineers works at the Exchange. Please retest and contact us if you are still experiencing issues.