Total Loss of Service - Harlesden + Hammersmith - Ongoing 3rd Party Emergency Maintenance Overrun

Update timeline

1. investigating Nov 07, 2026, 05:37 AM UTC

   There is currently loss of connectivity to all customers connected in the Harlesden and Hammersmith areas. This is due to emergency maintenance from our backhaul supplier in the area. They have advised that the work was not completed during the change window end time of 05:00 07/11 and the revised end time has been extended to 08:00 07/11. We will provider further updates when available.

2. identified Nov 07, 2026, 05:46 AM UTC

   There is currently loss of connectivity to all customers connected in the Harlesden and Hammersmith areas. This is due to emergency maintenance from our backhaul supplier in the area overrunning. They have advised that the work was not completed by the change window end time of 05:00 07/11 and the revised end time has been extended to 08:00 07/11. We will provider further updates when available.

3. monitoring Nov 07, 2026, 06:45 AM UTC

   We are seeing the services as back online. We will now monitor the services for further impact.