ITS Technology Group experienced a notice incident on September 16, 2026 affecting Partner Portal, lasting 9h 16m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 16, 2026, 09:57 AM UTC
There is currently a global MSO with our CRM system. For all new queries and updates please call 0333 996 2100 to ensure your request is dealt with
- investigating Sep 16, 2026, 10:41 AM UTC
The issue has been identified and a fix is currently being implemented however we are still experiencing intermittent issues
- investigating Sep 16, 2026, 11:48 AM UTC
The fix is currently being rolled out, and we are seeing service improvement. Awaiting confirmation of completion
- investigating Sep 16, 2026, 02:36 PM UTC
We see services normalised on our CRM platform, although we are still waiting for final fix confirmation from our supplier
- resolved Sep 16, 2026, 07:14 PM UTC
Our CRM provider has confirmed that our instance of the CRM is no longer impacted by this outage. We are not seeing any further issues on our side in regards to this. Please return to BAU fault reporting.