ITS Technology Group incident
INC-000000715 - Total loss of service in the Putney Area
Ongoing since 02:58 PM UTC, affecting Putney.
Our engineers are currently working through tracing the individual fibres and repairing them as they go along. Due to the weather and the size of the task, we expect our engineers to be working through the night.
Affected components
Update timeline
- investigating Oct 24, 2026, 02:58 PM UTC
We are currently investigating this issue.
- investigating Oct 24, 2026, 03:48 PM UTC
We are currently investigating the issue.
- investigating Oct 24, 2026, 05:20 PM UTC
Engineers are currently on site completing further testing to identify the root cause.
- investigating Oct 24, 2026, 07:42 PM UTC
Our engineers have tested and identified a loss in light, they are heading towards the problematic joint to investigate further.
- investigating Oct 24, 2026, 08:39 PM UTC
Engineers are still currently working on site to find the location of where the loss of light is coming from in the joint.
- identified Oct 24, 2026, 09:08 PM UTC
Our engineers have identified the break which has been caused by road works disturbing the fibres. They are currently trying to workout the best resolution.
- identified Oct 24, 2026, 09:53 PM UTC
Our engineers are currently working through tracing the individual fibres and repairing them as they go along. Due to the weather and the size of the task, we expect our engineers to be working through the night.
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