ITS Technology Group incident
INC-000000722 - Manchester partial outage - 18 customers affected
Ongoing since 01:52 PM UTC, affecting Manchester.
Our engineers have resolved the fibre issue and completed their repairs. All customers are back online. We will monitor it closely for a period of time before closing the inciden down.
Affected components
Update timeline
- investigating Nov 03, 2026, 01:52 PM UTC
We are aware of a partial outage in the Manchester area affecting multiple customers. Our engineers are on route to the Exchange to start initial investigations. The ETA is 14:00 - 14:30 Next update: 15:00
- investigating Nov 03, 2026, 03:07 PM UTC
Our engineers have arrived at the Exchange and are carrying out investigations. Next update: 16:00
- identified Nov 03, 2026, 04:00 PM UTC
Our engineers have identified a fibre issue from the Exchange. Investigations are continuing on site. Next update: 17:00
- identified Nov 03, 2026, 05:02 PM UTC
Our engineers continue to work on site to fix the fibre issue. Next update 18:00
- monitoring Nov 03, 2026, 05:43 PM UTC
Our engineers have resolved the fibre issue and completed their repairs. All customers are back online. We will monitor it closely for a period of time before closing the inciden down.
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