ITS Technology Group incident

INC-000000708 - Mayfair partial outage

Major Resolved View vendor source →

ITS Technology Group experienced a major incident on September 29, 2026 affecting Marylebone to Lower Holloway, lasting 2h 51m. The incident has been resolved; the full update timeline is below.

Started
Sep 29, 2026, 12:41 PM UTC
Resolved
Sep 29, 2026, 03:32 PM UTC
Duration
2h 51m
Detected by Pingoru
Sep 29, 2026, 12:41 PM UTC

Affected components

Marylebone to Lower Holloway

Update timeline

  1. investigating Sep 29, 2026, 12:41 PM UTC

    We are aware of an issue in the Mayfair area affecting multiple customers. We have raised this to our field engineers to attend the fault location to start on-site investigations. Next update: 15:00

  2. resolved Sep 29, 2026, 03:32 PM UTC

    Our engineers have fixed a pop splice at the splitter, we can see all services are back online. Please retest and confirm.