ITS Technology Group incident
INC-000000709 - Woolwich partial outage
ITS Technology Group experienced a major incident on October 13, 2026 affecting Greenwich & Woolwich, lasting 19h 12m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 13, 2026, 01:06 PM UTC
We are aware of some customers impacted by an outage in the Woowich area. We have raised for a field engineering team to attend the area and investigate further. ETA to follow. Next update due 15:00
- investigating Oct 13, 2026, 01:53 PM UTC
An ETA of 16:30 has been provided. Further updates will follow once on-site investigations have been carried out. Next update: 17:00
- investigating Oct 13, 2026, 04:18 PM UTC
Our engineers are on site carrying out investigations. Next update due 18:00
- investigating Oct 13, 2026, 04:58 PM UTC
Our engineers are on site and continuing to carry out investigations. Next update due 19:00
- investigating Oct 13, 2026, 06:05 PM UTC
Our engineers are continuing to work on site to instigate a fix. Next update due 20:00
- investigating Oct 13, 2026, 08:02 PM UTC
Our engineers are continuing to work on site to instigate a fix. Next update due 22:00
- investigating Oct 13, 2026, 09:02 PM UTC
Our engineers are continuing to work on site to instigate a fix. They have located the possible site of the fibre break and are continuing to test. Next update due 23:00
- identified Oct 13, 2026, 09:58 PM UTC
Our engineers have identified the issue and have brought a number of customers back online. They are still working on site to bring the remaining customers back into service. Next update due at 00:00
- monitoring Oct 13, 2026, 10:44 PM UTC
All fibre damage has been repaired and all customers are now online again.
- resolved Oct 14, 2026, 08:19 AM UTC
Service stable since restoration following repair works.