Iristel Outage History

Iristel is up right now

Iristel had 23 outages in the last 2 years totaling 1260h 37m of downtime — averaging 0.9 incidents per month.

There were 23 Iristel outages since October 31, 2025 totaling 1260h 37m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.iristel.com

Minor September 25, 2026

[Investigating] PSTN audio issues - East coast Canada

Detected by Pingoru
Sep 25, 2026, 05:39 PM UTC
Resolved
Sep 25, 2026, 09:24 PM UTC
Duration
3h 44m
Timeline · 1 update
  1. monitoring Sep 25, 2026, 05:39 PM UTC

    Fri, 25 Sep 2026 17:39:42 +0000: Dear Iristel Customers, We are currently experiencing audio issues originating from a PSTN carrier in Eastern Canada. The Eastern Canada PSTN provider has been contacted for further investigation, resolution, and advice. The Iristel Network Infrastructure team has confirmed that all Iristel trunks and interconnections are operating normally and showing good performance statistics. Start Time: 9:00 AM EDT, September 25, 2026 We will continue to keep this space updated as we receive additional information. Sincerely, Iristel NOC

Read the full incident report →

Major August 30, 2026

PSTN Connectivity Issue - Fredericton, New Brunswick

Detected by Pingoru
Aug 30, 2026, 02:09 AM UTC
Resolved
Aug 31, 2026, 05:50 AM UTC
Duration
1d 3h
Affected: NEW BRUNSWICK
Timeline · 3 updates
  1. investigating Aug 30, 2026, 02:09 AM UTC

    Dear Iristel Customers, We are currently experiencing a PSTN connectivity issue affecting Fredericton, New Brunswick region. During this time, inbound and outbound calls involving PSTN-dependent carriers may fail. All other regions across Canada are operating normally. Our team is investigating the issue and coordinating with the stake holders to investigate and restore the full service as quickly as possible. Approximate Downtime: August 29, 2026 2130H EDT We sincerely apologize for the disruption and we will provide update as we move along. We appreciate your patience and understanding. Sincerely, Iristel NOC

  2. investigating Aug 31, 2026, 12:22 AM UTC

    Dear Iristel Customers, We apologize for the unsual delay in restoration of this incident. Our field team is on their way to the site for further inspection and troubleshooting. We will keep you posted for any development. We appreciate your understanding and patience on this matter. Thank you. Regards, Iristel NOC

  3. resolved Aug 31, 2026, 05:50 AM UTC

    Dear Iristel Customers, We are pleased to inform you that the outage has been resolved and services has been restored. Uptime: Aug. 31, 2026 6PM EDT For any other concerns and incidents, please do not hesitate to inform us and we will gladly assists you. Regards, Iristel NOC

Read the full incident report →

Major August 10, 2026

PSTN Connectivity Issue: Val-d'Or, QC

Detected by Pingoru
Aug 10, 2026, 12:30 AM UTC
Resolved
Aug 10, 2026, 09:04 PM UTC
Duration
20h 33m
Affected: QUEBEC
Timeline · 5 updates
  1. investigating Aug 10, 2026, 12:30 AM UTC

    Dear Iristel Customers, We are currently experiencing a PSTN connectivity issue affecting the Val-d'Or, QC region. During this time, inbound and outbound calls involving PSTN-dependent carriers may fail. All other regions across Canada are operating normally. Our team is investigating the issue to restore full service as quickly as possible. Approximate Downtime: August 09, 2026 0938H UTC We sincerely apologize for the disruption and appreciate your patience. Sincerely, Iristel NOC

  2. investigating Aug 10, 2026, 03:11 AM UTC

    Dear Iristel Customers, We received an update that the incident is most likely attributable to a power interruption brought by a severe storm in the area. We are still confirming the details on the ground and we will keep you updated for any development. Thank you for your patience and understanding. Regards, Iristel NOC

  3. investigating Aug 10, 2026, 05:05 PM UTC

    Dear Iristel Customers, Power has been restored to our data center; however, IP connectivity to the site remains an issue. We are working closely with our regional ISP to resolve this as quickly as possible. Sincerely, Iristel NOC

  4. monitoring Aug 10, 2026, 06:55 PM UTC

    Dear Iristel Customers, It has been observed that the IP connectivity to the site has been restored, and traffic has resumed on the circuit since 2:31 PM EST. However, we are yet to confirm restoration details from our service provider. In the meantime, we will continue to closely monitor the circuit and provide updates as soon as additional information becomes available. Thank you for your patience and understanding. Sincerely, Iristel NOC

  5. resolved Aug 10, 2026, 09:04 PM UTC

    Dear Iristel Customers, As confirmed by our service provider, a major outage affected the area due to a failed equipment at their Central Office. The defective equipment has been replaced, and our service provider has confirmed that the issue has been fully resolved and services have been restored. Thank you for your patience and understanding throughout this incident. Regards, Iristel NOC

Read the full incident report →

Major July 23, 2026

PSTN Connectivity - Montreal and Quebec city

Detected by Pingoru
Jul 23, 2026, 06:54 PM UTC
Resolved
Jul 24, 2026, 12:02 AM UTC
Duration
5h 8m
Affected: QUEBEC
Timeline · 3 updates
  1. investigating Jul 23, 2026, 06:54 PM UTC

    Dear Iristel Customers, We are investigating a network issue affecting Montreal and Quebec City. Calls routed through legacy PSTN carriers may be impacted. We will provide updates as soon as more information is available. Sincerely, Iristel NOC

  2. monitoring Jul 23, 2026, 08:08 PM UTC

    Dear Iristel Customers, The site's connectivity issue has been restored. All impacted services are now operational. If you continue to face challenges in this region, please let Iristel support team know. Thank you for you patience. Sincerely, Iristel NOC

  3. resolved Jul 24, 2026, 12:02 AM UTC

    Dear Iristel Customers, The issue has been resolved, and the stability monitoring indicates that the affected network in the region remains stable, with no further instances of downtime detected. All services have been fully restored and have been operating normally since 3:45 PM EDT. Thank you for your patience and understanding throughout this incident. Regards, Iristel NOC

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Major July 17, 2026

Impact: PSTN connectivity in Iqaluit, Nunavut

Detected by Pingoru
Jul 17, 2026, 06:07 PM UTC
Resolved
Jul 18, 2026, 11:56 PM UTC
Duration
1d 5h
Affected: NUNAVUT
Timeline · 5 updates
  1. identified Jul 17, 2026, 06:07 PM UTC

    Dear Iristel Customers, Our PSTN media gateway in Iqaluit, Nunavut is currently experiencing intermittent connectivity issues. Impact: This incident affects voice traffic for carriers relying on legacy PSTN connectivity. Current Status: All other PSTN sites and SIP-based carriers are operating normally. We will provide updates here as new information becomes available. Sincerely, Iristel NOC.

  2. monitoring Jul 17, 2026, 08:03 PM UTC

    Dear Iristel Customers, Please be advised that the recent service interruption has been corrected. Normal call functionality is fully restored. We are currently conducting ongoing monitoring to guarantee service reliability. Sincerely, Iristel NOC

  3. investigating Jul 17, 2026, 08:10 PM UTC

    Dear Iristel Customers, Unfortunately, we see the site is down again. We continue to work with our field ops team to rectify the issue. Sincerely, Iristel NOC

  4. monitoring Jul 18, 2026, 05:51 AM UTC

    Dear Iristel Customers, Our team has implemented corrective action and the affected PSTN media gateway has been restored. We will keep this incident under monitoring to further assess its stability. Thank you for your patience. Regards, Iristel NOC

  5. resolved Jul 18, 2026, 11:56 PM UTC

    Dear Iristel Customers, The issue has been resolved and the stability monitoring of the affected media gateway in the region has been positive with no logs of further downtime. All services have been restored to normal operation since 17th July at 07 PM EST. We would like to thank you for your patience and understanding. Regards, Iristel NOC

Read the full incident report →

Notice June 29, 2026

Advisory: Wildfire alert near Fort Simpson, Northwest Territories

Detected by Pingoru
Jun 29, 2026, 06:15 PM UTC
Resolved
Jul 06, 2026, 06:02 PM UTC
Duration
6d 23h
Affected: NORTHWEST TERRITORIES
Timeline · 2 updates
  1. monitoring Jun 29, 2026, 06:15 PM UTC

    Dear Iristel Customers, We have been notified by our transit carrier that an ongoing wildfire near Fort Simpson, Northwest Territories, may cause connectivity disruptions to our fiber link affecting Norman Wells and Inuvik (NWT). At this time, the fire poses a potential risk to the infrastructure, but no damage has occurred. All services remain fully operational. We are actively monitoring the situation and will provide updates as new information becomes available. Sincerely, Iristel NOC

  2. resolved Jul 06, 2026, 06:02 PM UTC

    Dear Iristel Customers, The fire risk has now subsided, we are closing this advisory.

Read the full incident report →

Major June 24, 2026

Connectivity Issues in Inuvik

Detected by Pingoru
Jun 24, 2026, 09:32 PM UTC
Resolved
Jun 29, 2026, 06:08 PM UTC
Duration
4d 20h
Affected: HOSTED PBXNORTHWEST TERRITORIES
Timeline · 4 updates
  1. investigating Jun 24, 2026, 09:32 PM UTC

    Dear Iristel Customers, We would like to inform you that we are experiencing connectivity issues towards location Inuvik, NWT. We have reached out to our upstream carrier and they informed us that their switching team is investigating this issue. Impact: Calls in/out in the location may be affected ETR: Not available at this time. We apologize for the inconvenience. we will keep you updated. If you have any questions, please feel free to contact Iristel Support team at 416 800 4747 or [email protected] Thank you.

  2. investigating Jun 24, 2026, 09:35 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Jun 25, 2026, 03:46 AM UTC

    Dear Iristel Customers, We are currently observing that the affected circuit has been up since 17:38 EDT. However, we have not yet received an official update or confirmation from our upstream carrier regarding the status of their investigation. We are continuing to monitor the situation closely and are awaiting further information from our upstream carrier. We will provide additional updates as soon as they become available. Thank you.

  4. resolved Jun 29, 2026, 06:08 PM UTC

    Dear Iristel Customers, Following a thorough monitoring period, we are confident that all services have been fully restored and remain stable. We are now closing this incident advisory. If you continue to experience any issues, please reach out to the Iristel support team. Thank you for your patience and cooperation. Sincerely, Iristel NOC

Read the full incident report →

Major June 4, 2026

PSTN Connectivity - Ste Agathe QC

Detected by Pingoru
Jun 04, 2026, 05:55 AM UTC
Resolved
Jun 05, 2026, 09:54 PM UTC
Duration
1d 15h
Affected: QUEBEC
Timeline · 3 updates
  1. investigating Jun 04, 2026, 05:55 AM UTC

    Dear Iristel Customers, Please be advised that we have a connectivity issue in Ste. Agathe QC. Call to and from PSTN in the region may face completion challenges. This is currently under investigation. Start Time : June 4, 2026 12:17AM EST Our sincere apologies for the issue and appreciate your cooperation. Sincerely, Iristel NOC

  2. monitoring Jun 04, 2026, 03:57 PM UTC

    Dear Iristel Customers, We have been informed that service has been restored and the reported issue appears to be resolved. Resolution Time(approx.): 08:16 AM EST Our team will continue to closely monitor the situation to ensure service stability. If you continue to experience any issues, please contact our Support Team for assistance. Thank you for your patience and understanding. Best Regards, Iristel NOC

  3. resolved Jun 05, 2026, 09:54 PM UTC

    Dear Iristel Customers, The issue had been resolved, and all services operating normally. We apologize for any inconvenience this may have caused and thank you for your patience. Sincerely, Iristel NOC

Read the full incident report →

Major May 31, 2026

PSTN Connectivity Issue - Winnipeg, Manitoba

Detected by Pingoru
May 31, 2026, 01:08 AM UTC
Resolved
Jun 01, 2026, 06:26 AM UTC
Duration
1d 5h
Affected: MANITOBA
Timeline · 3 updates
  1. investigating May 31, 2026, 01:08 AM UTC

    Dear Iristel Customers, Please be advised that we have a connectivity issue in the region of Winnipeg, Manitoba. Call to and from PSTN in the region may face completion challenges. Our senior engineers are investigating the situation. Start Time : May 30 0457H EST Our sincere apologies for the issue and appreciate your cooperation. Sincerely, Iristel NOC

  2. investigating Jun 01, 2026, 12:31 AM UTC

    Dear Iristel Customer, We apologized for any inconvenience this incident may have caused especially in the delayed progress on the restoration. Our Senior Enigneers are still working on the case. Rest assured that this have been escalated and communicated to the proper channels to fast track the issue. We will keep you posted for any latest development. Thank you for your patience and understanding. Regards, Iristel NOC

  3. resolved Jun 01, 2026, 06:26 AM UTC

    Dear Iristel Customers, Service was restored at 1:30 AM EST on June 1, 2026, after our senior engineers replaced a defective switch in the Winnipeg data center. We kindly request that you re-test the service and feel free to contact us if further assistance is needed. Thank you for your patience and understanding. Best regards, Iristel NOC

Read the full incident report →

Major May 29, 2026

PSTN Connectivity: Val-d'Or, QC

Detected by Pingoru
May 29, 2026, 02:32 PM UTC
Resolved
May 30, 2026, 03:24 AM UTC
Duration
12h 52m
Affected: QUEBEC
Timeline · 3 updates
  1. investigating May 29, 2026, 02:32 PM UTC

    Dear Iristel Customers, We are currently experiencing a PSTN connectivity issue affecting the Val-d'Or, QC region. During this time, inbound and outbound calls involving PSTN-dependent carriers may fail. All other regions across Canada are operating normally. Our platform team is actively investigating the issue to restore full service as quickly as possible. We sincerely apologize for the disruption and appreciate your patience. Sincerely, Iristel NOC

  2. identified May 29, 2026, 05:03 PM UTC

    Dear Iristel Customers, After a thorough investigation, our Platform Team has determined that the only way to resolve this outage is to perform an on-site device replacement. A replacement device has been sourced and fully configured for the affected location. One of our technicians will begin traveling to the region shortly to complete the replacement activity. The current estimated time for service restoration (ETR) is approximately 08:00 AM EDT tomorrow. We sincerely thank you for your patience and understanding during this time. Sincerely, Iristel NOC

  3. resolved May 30, 2026, 03:24 AM UTC

    Dear Iristel Customers, Faulty media gateway device has been replaced and services should be working as expected. Restored Time: May 29, 2026 2300H Eastern Time May we request to re-test and feel free to contact us if further assistance is needed. Thank you for your patience and understanding. Regards, Iristel NOC

Read the full incident report →

Major May 1, 2026

PSTN connectivity: Richmond Hill, Ontario

Detected by Pingoru
May 01, 2026, 05:50 PM UTC
Resolved
May 01, 2026, 11:25 PM UTC
Duration
5h 34m
Affected: ONTARIO
Timeline · 3 updates
  1. investigating May 01, 2026, 05:50 PM UTC

    Dear Iristel Customers, We are experiencing an intermittent PSTN connectivity issue in our Richmond Hill, Ontario data-center. Some calls in the following regions will have intermittent reachability failures. All other regions and systems are active and have normal operations. Richmond Hill, Ontario Unionville, Ontario Thornhill, Ontario Markham, Ontario Newmarket, Ontario Our Platform team is investigating this issue further. We will keep this space updated as we receive additional information. Sincerely, Iristel NOC

  2. identified May 01, 2026, 09:19 PM UTC

    Dear Iristel Customers, Our Platform Team has identified that the temperature in the equipment room where our device is located is currently very high. It appears that the air conditioning unit may be turned off or not functioning properly. The site admin is currently working to restore proper cooling in the room. We will provide further updates once the issue has been resolved. Sincerely, Iristel NOC

  3. resolved May 01, 2026, 11:25 PM UTC

    Dear Iristel Customers, The incident has been restored by cooling down the the Telco room and cleaning of air filters to aide airflow. The equipment affected has been monitored up and is working as expected. Restored Time: 18:10 EDT May 01, 2026 May we request to re-test and contact us if further assistance is needed. Thank you for your patience anmd understanding. Regards, Iristel NOC

Read the full incident report →

Major April 4, 2026

PSTN Connectivity Issue - Val d'Or, Quebec

Detected by Pingoru
Apr 04, 2026, 11:45 PM UTC
Resolved
May 01, 2026, 06:32 PM UTC
Duration
26d 18h
Affected: QUEBEC
Timeline · 3 updates
  1. investigating Apr 04, 2026, 11:45 PM UTC

    Dear Iristel customers, Please be advised that we are currently experiencing an outage in Val d'Or, Quebec. We suspect the cause is a device failure, and unfortunately, PSTN inbound and outbound calls are impacted. All other sites remain operational except for this region. Our engineering teams are sourcing a replacement. ETR is unknown. Issue Start Time: April 03, 2026 at 1500H We will keep you posted as we receive additional information, we appreciate your patience. Regards, Iristel NOC

  2. monitoring Apr 06, 2026, 04:03 AM UTC

    Dear Iristel Customers, Our equipment went up at 1520H UTC April 04, 2026 and have monitored voice traffic. The action taken is still for confirmation and for the meantime, this will be put under stability monitoring. We may request to re-test and do not hesitate to inform us if problem persists. Thank you for your patience and understanding. Regards, Iristel NOC

  3. resolved May 01, 2026, 06:32 PM UTC

    Dear Iristel Customers, After a thorough period of monitoring, we are confident with the operational availability in this sector. We are closing this advisory notice. If you face any challenges in this region, please reach out to our support tea. Thank you for your cooperation. Sincerely, Iristel NOC

Read the full incident report →

Notice February 8, 2026

Inaccessiblity issue on EspressoDID Webpage

Detected by Pingoru
Feb 08, 2026, 11:01 PM UTC
Resolved
Feb 08, 2026, 11:01 PM UTC
Duration
—
Affected: TOLL FREE SERVICES
Timeline · 1 update
  1. resolved Feb 08, 2026, 11:01 PM UTC

    Dear Iristel Customers, We have monitored inaccessiblity issue to EspressoDID webpage. Incident was resolved during isolation and access have been succesful after. The system is working as expected and if you are still encountering problem, please do not hesitate to contact us. Thank you for patience and understanding. Regards, Iristel NOC

Read the full incident report →

Notice February 4, 2026

Enterprise system - issues with Webex log in.

Detected by Pingoru
Feb 04, 2026, 07:44 PM UTC
Resolved
Feb 04, 2026, 07:44 PM UTC
Duration
—
Affected: HOSTED PBX
Timeline · 1 update
  1. resolved Feb 04, 2026, 07:44 PM UTC

    Dear Iristel customers, Please be advised that we faced a temporary issue within our webex platform. This issue was attributed to a transit provider causing a connectivity issue towards our network. Our network infrastructure team has now blacklisted this transit provider which has resolved our issues with webex connectivity. If you continue to face challenges with your webex client, please reach out to our support team. Sincerely, Iristel NOC

Read the full incident report →

Notice February 3, 2026

Network Reachability - Canada | 02/03/26

Detected by Pingoru
Feb 03, 2026, 08:30 AM UTC
Resolved
Feb 03, 2026, 11:56 AM UTC
Duration
3h 26m
Affected: SIP PEERINGS
Timeline · 4 updates
  1. identified Feb 03, 2026, 08:30 AM UTC

    Dear Iristel Customers, We observed connectivity issues towards our core network today at 1:30 EST this is the result of a core router swap which caused some issues. We identified the root cause and worked with our platform team and the issue has been resolved. At the moment we observe services are up and if you faced problems kindly re-test to confirm the call completions. Also if you faced issue with reachability, one-way audio or failing termination calls, they should all be working now. If you continue to face challenges, please contact Iristel support/NOC teams. We appreciate your patience and cooperation. Sincerely, Iristel NOC

  2. identified Feb 03, 2026, 09:14 AM UTC

    Dear Iristel customers, We are continuing monitoring the issue. Sincerely, Iristel NOC

  3. identified Feb 03, 2026, 09:18 AM UTC

    Dear Iristel customers, We confirm that the links are up and stable and the issue can be marked resolved. If you face any connectivity/calls or other issues our support/noc team can be of assistance. Sincerely, Iristel NOC

  4. resolved Feb 03, 2026, 11:56 AM UTC

    The incident is resolved.

Read the full incident report →

Notice January 18, 2026

PSTN Outge in New Brunswick

Detected by Pingoru
Jan 18, 2026, 01:14 AM UTC
Resolved
Jan 18, 2026, 01:14 AM UTC
Duration
—
Affected: NEW BRUNSWICK
Timeline · 1 update
  1. resolved Jan 18, 2026, 01:14 AM UTC

    Dear Iristel Customers, Please be advised that we have monitored connectivity issue towards New Brunswick which impacted services in the region. During the investigation, all affected services have returned to normal operation. However, we are still awaiting the root cause of the outage from partner carrier. Rest assured, we will provide further updates as soon as this information becomes available. We sincerely appreciate your patience and understanding during this time. Restoration time - January 17, 2026 05:10:00 PM EST (approximately) Thank you for your continued support. Sincerely, Iristel NOC

Read the full incident report →

Minor January 5, 2026

Voicemail issue - enterprise network

Detected by Pingoru
Jan 05, 2026, 08:49 PM UTC
Resolved
Jan 06, 2026, 07:04 PM UTC
Duration
22h 15m
Affected: HOSTED PBX
Timeline · 3 updates
  1. identified Jan 05, 2026, 08:49 PM UTC

    Dear Iristel Enterprise customers, We are currently experiencing an issue with our voicemail infrastructure New voicemails are not playable at this moment. All other services remains fully operational. We apologize for the inconvenience and thank you for your understanding. Sincerely, Iristel NOC

  2. monitoring Jan 06, 2026, 12:06 AM UTC

    Dear Valued Customer, As of 5:30 PM, voicemail services have been restored. We are actively monitoring the system to ensure continued stability. Thank you for your patience and understanding. Sincerely, Iristel NOC

  3. resolved Jan 06, 2026, 07:04 PM UTC

    Dear Iristel enterprise customers, After thorough monitoring, we are confident to say that the issue is now resolved. If you continue to face challenges or have other questions, do reach out to our support team. We thank you once again for your support and understanding. Sincerely, Iristel NOC

Read the full incident report →

Minor December 3, 2025

Fredericton, NB - PSTN Connectivity Issue

Detected by Pingoru
Dec 03, 2025, 11:57 PM UTC
Resolved
Dec 04, 2025, 07:41 PM UTC
Duration
19h 43m
Affected: NEW BRUNSWICK
Timeline · 3 updates
  1. investigating Dec 03, 2025, 11:57 PM UTC

    Dear Iristel Customers, Please be advised that we are currently experiencing PSTN connectivity issue in the region of Fredericton, NB. We are currently investigating this situation internally and with or co-location provider. We will keep this page updated as we receive more information Sincerely, Iristel NOC

  2. monitoring Dec 04, 2025, 05:03 PM UTC

    Dear Iristel Customers, Please be advised that connectivity has been restored in Fredericton, NB and all impacted services have returned to normal operation. However, we are still awaiting the root cause of the outage from partner carrier. Rest assured, we will provide further updates as soon as this information becomes available. We sincerely appreciate your patience and understanding during this time. Restoration time - December 4, 2025 11:17:11 AM EST (approximately) Thank you for your continued support.

  3. resolved Dec 04, 2025, 07:41 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice November 18, 2025

Iristel Maintenance Window – Media Gateway Controller Maintenance – 19 Nov 2025 at 5am EDT

Detected by Pingoru
Nov 18, 2025, 10:04 AM UTC
Resolved
Nov 19, 2025, 10:27 AM UTC
Duration
1d
Affected: SIP PEERINGS
Timeline · 2 updates
  1. monitoring Nov 18, 2025, 10:04 AM UTC

    Dear Iristel Customers, Iristel Maintenance Window – Media Gateway Controller Maintenance – 19 Nov 2025 at 5am EDT Summary: A maintenance window has been scheduled to reboot the cards on our primary and secondary MGW's. Timeline: The affected date: Nov 19 from 5:00 AM EDT to 5:30AM EDT. Downtime Prevention: no downtime is expected as there are 2 redundant controllers. Escalation Contacts: If you notice any complications during this maintenance window or if you have any other requirements related to the exchange/quality of RTP packets, please do not hesitate to contact our IRISTEL's NOC team immediately thru our email: [email protected] or at +1-416-295-0010. We will gladly address any concerns you may have. We at Iristel always strive to have the best possible service and thank you for understanding the need for maintenance events as announced. Thank you, Sincerelly Iristel team

  2. resolved Nov 19, 2025, 10:27 AM UTC

    The maintenance has been completed. Thank you.

Read the full incident report →

Major November 7, 2025

Connectivity Issue in Richmond Hill, Ontario

Detected by Pingoru
Nov 07, 2025, 05:43 PM UTC
Resolved
Nov 07, 2025, 09:20 PM UTC
Duration
3h 37m
Affected: ONTARIO
Timeline · 3 updates
  1. investigating Nov 07, 2025, 05:43 PM UTC

    Dear Iristel Customers, Please be advised that we are currently experiencing Media Gateway disconnection in our Richmond Hill, ON data center. The event will impact call completion towards NPA 905 and 289. Impact symptoms – call drops, disconnections, reachability. Current actions – The issue has been escalated to our local service provider in Richmond Hill, ON. ETR – unavailable. We apologize for the inconvenience and service interruption. We are trying our best to achieve consistent uptime for this sector. Sincerely, Iristel NOC

  2. monitoring Nov 07, 2025, 08:27 PM UTC

    Dear Iristel Customers, Please be advised that a fix has been implemented around 3:23 PM ET, and the equipment is now back online. Please assist with re-testing. We appreciate your patience and understanding. Regards, Iristel NOC

  3. resolved Nov 07, 2025, 09:20 PM UTC

    Dear Iristel Customers, We are now considering this incident resolved. Sincerely, Iristel NOC

Read the full incident report →

Major October 31, 2025

PSTN Connectivity Issue in Woodstock, Ontario

Detected by Pingoru
Oct 31, 2025, 04:05 PM UTC
Resolved
Oct 31, 2025, 10:16 PM UTC
Duration
6h 11m
Affected: ONTARIO
Timeline · 5 updates
  1. investigating Oct 31, 2025, 04:05 PM UTC

    Dear Iristel Customers, Please be advised that as of 7:45 AM EDT today, we are currently experiencing a Media Gateway disconnection in our Woodstock, ON site. This event is impacting call completion to and from the PSTN within Woodstock ON, Canada. Impact symptoms: Call drops, disconnections, and reachability issues. Current actions: The issue has been escalated to our platform team and local co-location provider for further investigation. ETR: Unavailable at this time. We sincerely apologize for the inconvenience and service interruption. Our teams are working diligently to restore services and maintain consistent uptime in this sector. Sincerely, Iristel NOC

  2. investigating Oct 31, 2025, 04:42 PM UTC

    We are continuing to investigate this issue.

  3. identified Oct 31, 2025, 05:10 PM UTC

    Dear Iristel Customers, We would like to provide an update regarding the service affecting Woodstock, Ontario. Our teams have identified the root cause of the issue, and a replacement Media Gateway is currently en route to the site. Once received, our engineering team will begin the replacement and perform testing to restore services as quickly as possible. We sincerely appreciate your continued patience and understanding. Sincerely, Iristel NOC

  4. monitoring Oct 31, 2025, 09:12 PM UTC

    Dear Iristel Customers, We have been informed that our engineering team has successfully resolved the issue affecting Woodstock, Ontario. Resolution Time: 4:10 PM ET (October 31, 2025) If you continue to experience any service issues, please reach out to our support team. We appreciate your patience and understanding as we continue to closely monitor the service to ensure stability. Sincerely, Iristel NOC

  5. resolved Oct 31, 2025, 10:16 PM UTC

    Dear Iristel Customers, We are now considering this incident resolved. Sincerely, Iristel NOC

Read the full incident report →