Iristel incident

Appels en échec à Sainte-Agathe, Qc / Calls failing in Sainte-Agathe, QC

Minor Resolved View vendor source →

Iristel experienced a minor incident on June 4, 2026 affecting QUEBEC and Quebec, lasting 1d 17h. The incident has been resolved; the full update timeline is below.

Started
Jun 04, 2026, 04:17 AM UTC
Resolved
Jun 05, 2026, 09:54 PM UTC
Duration
1d 17h
Detected by Pingoru
Jun 04, 2026, 04:17 AM UTC

Affected components

QUEBECQuebec

Update timeline

  1. investigating Jun 04, 2026, 04:17 AM UTC

    Nous avons un problème de connectivité à Sainte-Agathe (Québec). Les appels RTPC vers et depuis la région pourraient ne pas être établis. Le problème a commencé à 4 h 17 UTC. Nous enquêtons. --- We have a connectivity problem in Sainte-Agathe, QC. PSTN calls to and from the region may not complete. The problem began at 04:17 UTC. We are investigating.

  2. investigating Jun 04, 2026, 05:55 AM UTC

    Dear Iristel Customers, Please be advised that we have a connectivity issue in Ste. Agathe QC. Call to and from PSTN in the region may face completion challenges. This is currently under investigation. Start Time : June 4, 2026 12:17AM EST Our sincere apologies for the issue and appreciate your cooperation. Sincerely, Iristel NOC

  3. monitoring Jun 04, 2026, 03:57 PM UTC

    Le service a été rétabli vers 12 h 16 UTC, et le problème semble réglé. Nous surveillons la situation. --- Service was restored at about 12:16 UTC, and the problem appears to be fixed. We are monitoring.

  4. monitoring Jun 04, 2026, 03:57 PM UTC

    Dear Iristel Customers, We have been informed that service has been restored and the reported issue appears to be resolved. Resolution Time(approx.): 08:16 AM EST Our team will continue to closely monitor the situation to ensure service stability. If you continue to experience any issues, please contact our Support Team for assistance. Thank you for your patience and understanding. Best Regards, Iristel NOC

  5. monitoring Jun 05, 2026, 09:54 PM UTC

    Thu, 04 Jun 2026 05:55:00 +0000: Nous avons un problème de connectivité à Sainte-Agathe (Québec). Les appels RTPC vers et depuis la région pourraient ne pas être établis. Le problème a commencé à 4 h 17 UTC. Nous enquêtons. We have a connectivity problem in Sainte-Agathe, QC. PSTN calls to and from the region may not complete. The problem began at 04:17 UTC. We are investigating. [Watching] Thu, 04 Jun 2026 15:57:00 +0000: Le service a été rétabli vers 12 h 16 UTC, et le problème semble réglé. Nous surveillons la situation. Service was restored at about 12:16 UTC, and the problem appears to be fixed. We are monitoring. [Fixed] Fri, 05 Jun 2026 21:54:00 +0000: Résolu. Tous les services fonctionnent normalement. Début : 4 h 17 UTC le 4 juin 2026 Fin : vers 12 h 16 UTC le 4 juin 2026 Nous sommes désolés des inconvénients causés. Resolved. All services are working normally. Start: 04:17 UTC on June 4, 2026 End: about 12:16 UTC on June 4, 2026 We apologize for the disruption.

  6. resolved Jun 05, 2026, 09:54 PM UTC

    Résolu. Tous les services fonctionnent normalement. - Début : 4 h 17 UTC le 4 juin 2026 - Fin : vers 12 h 16 UTC le 4 juin 2026 Nous sommes désolés des inconvénients causés. --- Resolved. All services are working normally. - Start: 04:17 UTC on June 4, 2026 - End: about 12:16 UTC on June 4, 2026 We apologize for the disruption.

  7. resolved Jun 05, 2026, 09:54 PM UTC

    Dear Iristel Customers, The issue had been resolved, and all services operating normally. We apologize for any inconvenience this may have caused and thank you for your patience. Sincerely, Iristel NOC