Iristel experienced a major incident on November 7, 2025 affecting ONTARIO, lasting 3h 37m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Nov 07, 2025, 05:43 PM UTC
Dear Iristel Customers, Please be advised that we are currently experiencing Media Gateway disconnection in our Richmond Hill, ON data center. The event will impact call completion towards NPA 905 and 289. Impact symptoms – call drops, disconnections, reachability. Current actions – The issue has been escalated to our local service provider in Richmond Hill, ON. ETR – unavailable. We apologize for the inconvenience and service interruption. We are trying our best to achieve consistent uptime for this sector. Sincerely, Iristel NOC
- monitoring Nov 07, 2025, 08:27 PM UTC
Dear Iristel Customers, Please be advised that a fix has been implemented around 3:23 PM ET, and the equipment is now back online. Please assist with re-testing. We appreciate your patience and understanding. Regards, Iristel NOC
- resolved Nov 07, 2025, 09:20 PM UTC
Dear Iristel Customers, We are now considering this incident resolved. Sincerely, Iristel NOC