PSTN Connectivity Issue in Woodstock, Ontario

Update timeline

1. investigating Oct 31, 2025, 04:05 PM UTC

   Dear Iristel Customers, Please be advised that as of 7:45 AM EDT today, we are currently experiencing a Media Gateway disconnection in our Woodstock, ON site. This event is impacting call completion to and from the PSTN within Woodstock ON, Canada. Impact symptoms: Call drops, disconnections, and reachability issues. Current actions: The issue has been escalated to our platform team and local co-location provider for further investigation. ETR: Unavailable at this time. We sincerely apologize for the inconvenience and service interruption. Our teams are working diligently to restore services and maintain consistent uptime in this sector. Sincerely, Iristel NOC

2. investigating Oct 31, 2025, 04:42 PM UTC

   We are continuing to investigate this issue.

3. identified Oct 31, 2025, 05:10 PM UTC

   Dear Iristel Customers, We would like to provide an update regarding the service affecting Woodstock, Ontario. Our teams have identified the root cause of the issue, and a replacement Media Gateway is currently en route to the site. Once received, our engineering team will begin the replacement and perform testing to restore services as quickly as possible. We sincerely appreciate your continued patience and understanding. Sincerely, Iristel NOC

4. monitoring Oct 31, 2025, 09:12 PM UTC

   Dear Iristel Customers, We have been informed that our engineering team has successfully resolved the issue affecting Woodstock, Ontario. Resolution Time: 4:10 PM ET (October 31, 2025) If you continue to experience any service issues, please reach out to our support team. We appreciate your patience and understanding as we continue to closely monitor the service to ensure stability. Sincerely, Iristel NOC

5. resolved Oct 31, 2025, 10:16 PM UTC

   Dear Iristel Customers, We are now considering this incident resolved. Sincerely, Iristel NOC