Iristel incident

Appels en échec à Montréal et dans la ville de Québec / Calls failing in Montreal and Quebec City

Minor Resolved View vendor source →

Iristel experienced a minor incident on July 23, 2026 affecting QUEBEC and Quebec, lasting 5h 8m. The incident has been resolved; the full update timeline is below.

Started
Jul 23, 2026, 06:54 PM UTC
Resolved
Jul 24, 2026, 12:02 AM UTC
Duration
5h 8m
Detected by Pingoru
Jul 23, 2026, 06:54 PM UTC

Affected components

QUEBECQuebec

Update timeline

  1. investigating Jul 23, 2026, 06:54 PM UTC

    Nous enquêtons sur un problème de réseau qui touche Montréal et la ville de Québec. Les appels qui passent par les fournisseurs RTPC traditionnels pourraient être touchés. --- We are investigating a network problem affecting Montreal and Quebec City. Calls routed through legacy PSTN carriers may be affected.

  2. investigating Jul 23, 2026, 06:54 PM UTC

    Dear Iristel Customers, We are investigating a network issue affecting Montreal and Quebec City. Calls routed through legacy PSTN carriers may be impacted. We will provide updates as soon as more information is available. Sincerely, Iristel NOC

  3. monitoring Jul 23, 2026, 08:08 PM UTC

    La connectivité du site est rétablie, et tous les services touchés fonctionnent. Nous surveillons la situation. --- The site's connectivity is restored, and all affected services are working. We are monitoring.

  4. monitoring Jul 23, 2026, 08:08 PM UTC

    Dear Iristel Customers, The site's connectivity issue has been restored. All impacted services are now operational. If you continue to face challenges in this region, please let Iristel support team know. Thank you for you patience. Sincerely, Iristel NOC

  5. monitoring Jul 24, 2026, 12:02 AM UTC

    Thu, 23 Jul 2026 18:54:00 +0000: Nous enquêtons sur un problème de réseau qui touche Montréal et la ville de Québec. Les appels qui passent par les fournisseurs RTPC traditionnels pourraient être touchés. We are investigating a network problem affecting Montreal and Quebec City. Calls routed through legacy PSTN carriers may be affected. [Watching] Thu, 23 Jul 2026 20:08:00 +0000: La connectivité du site est rétablie, et tous les services touchés fonctionnent. Nous surveillons la situation. The site's connectivity is restored, and all affected services are working. We are monitoring. [Fixed] Fri, 24 Jul 2026 00:02:00 +0000: Résolu. Le réseau de la région est resté stable, sans autre interruption. Tous les services fonctionnent normalement depuis 19 h 45 UTC le 23 juillet. Début : 18 h 54 UTC le 23 juillet 2026 (premier avis) Fin : 19 h 45 UTC le 23 juillet 2026 Nous sommes désolés des inconvénients causés. Resolved. The network in the region has stayed stable, with no further downtime. All services have worked normally since 19:45 UTC on July 23. Start: 18:54 UTC on July 23, 2026 (first report) End: 19:45 UTC on July 23, 2026 We apologize for the disruption.

  6. resolved Jul 24, 2026, 12:02 AM UTC

    Résolu. Le réseau de la région est resté stable, sans autre interruption. Tous les services fonctionnent normalement depuis 19 h 45 UTC le 23 juillet. - Début : 18 h 54 UTC le 23 juillet 2026 (premier avis) - Fin : 19 h 45 UTC le 23 juillet 2026 Nous sommes désolés des inconvénients causés. --- Resolved. The network in the region has stayed stable, with no further downtime. All services have worked normally since 19:45 UTC on July 23. - Start: 18:54 UTC on July 23, 2026 (first report) - End: 19:45 UTC on July 23, 2026 We apologize for the disruption.

  7. resolved Jul 24, 2026, 12:02 AM UTC

    Dear Iristel Customers, The issue has been resolved, and the stability monitoring indicates that the affected network in the region remains stable, with no further instances of downtime detected. All services have been fully restored and have been operating normally since 3:45 PM EDT. Thank you for your patience and understanding throughout this incident. Regards, Iristel NOC