Iristel incident
PSTN problems in Fredericton, NB / Problèmes RTPC à Fredericton, N.-B.
Iristel experienced a minor incident on December 3, 2025 affecting NEW BRUNSWICK and New Brunswick, lasting 19h 44m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Dec 03, 2025, 11:57 PM UTC
We have a PSTN connectivity problem in the Fredericton, NB area. We are investigating it internally and with our co-location provider. --- Nous avons un problème de connectivité RTPC dans le secteur de Fredericton (Nouveau-Brunswick). Nous enquêtons à l'interne et avec notre fournisseur de colocation.
- investigating Dec 03, 2025, 11:57 PM UTC
Dear Iristel Customers, Please be advised that we are currently experiencing PSTN connectivity issue in the region of Fredericton, NB. We are currently investigating this situation internally and with or co-location provider. We will keep this page updated as we receive more information Sincerely, Iristel NOC
- monitoring Dec 04, 2025, 05:03 PM UTC
Connectivity in Fredericton has been restored since about 16:17 UTC, and all affected services are back to normal. We are monitoring. --- La connectivité à Fredericton est rétablie depuis 16 h 17 UTC environ, et tous les services touchés fonctionnent normalement. Nous surveillons la situation.
- monitoring Dec 04, 2025, 05:03 PM UTC
Dear Iristel Customers, Please be advised that connectivity has been restored in Fredericton, NB and all impacted services have returned to normal operation. However, we are still awaiting the root cause of the outage from partner carrier. Rest assured, we will provide further updates as soon as this information becomes available. We sincerely appreciate your patience and understanding during this time. Restoration time - December 4, 2025 11:17:11 AM EST (approximately) Thank you for your continued support.
- monitoring Dec 04, 2025, 07:41 PM UTC
Wed, 03 Dec 2025 23:57:00 +0000: We have a PSTN connectivity problem in the Fredericton, NB area. We are investigating it internally and with our co-location provider. Nous avons un problème de connectivité RTPC dans le secteur de Fredericton (Nouveau-Brunswick). Nous enquêtons à l'interne et avec notre fournisseur de colocation. [Watching] Thu, 04 Dec 2025 17:03:00 +0000: Connectivity in Fredericton has been restored since about 16:17 UTC, and all affected services are back to normal. We are monitoring. La connectivité à Fredericton est rétablie depuis 16 h 17 UTC environ, et tous les services touchés fonctionnent normalement. Nous surveillons la situation. [Fixed] Thu, 04 Dec 2025 19:41:00 +0000: Resolved. Start: 23:57 UTC on December 3, 2025 (first report) End: about 16:17 UTC on December 4, 2025 We apologize for the disruption. Résolu. Début : 23 h 57 UTC le 3 décembre 2025 (premier avis) Fin : vers 16 h 17 UTC le 4 décembre 2025 Nous sommes désolés des inconvénients causés.
- resolved Dec 04, 2025, 07:41 PM UTC
Resolved. - Start: 23:57 UTC on December 3, 2025 (first report) - End: about 16:17 UTC on December 4, 2025 We apologize for the disruption. --- Résolu. - Début : 23 h 57 UTC le 3 décembre 2025 (premier avis) - Fin : vers 16 h 17 UTC le 4 décembre 2025 Nous sommes désolés des inconvénients causés.
- resolved Dec 04, 2025, 07:41 PM UTC
This incident has been resolved.