Is Iristel down?

Dear Iristel Customers, We are currently experiencing connectivity issues with our PSTN gateway in Saint John, NB. As a result, inbound and outbound calls involving the local ILEC may experience call establishment issues. All other regions across Canada remain operational and are functioning normally. We will continue to provide updates here as more information becomes available. Sincerely, Iristel NOC

Dear Iristel Customers, Our engineering team continues to work closely with our data center provider in the region to resolve the ongoing issue. We will provide further updates as soon as more information becomes available. Thank you for your patience and understanding. Sincerely, Iristel NOC.

Dear Iristel Customers, Our engineering team has resolved the issue. All services are now fully restored and functioning normally. Time of Resolution: 15:05 EDT We sincerely apologize for any inconvenience this may have caused. Should you continue to experience any residual issues, please reach out directly to our support team. Thank you for your patience and understanding. Sincerely, Iristel NOC

Fri, 25 Sep 2026 17:39:42 +0000: Dear Iristel Customers, We are currently experiencing audio issues originating from a PSTN carrier in Eastern Canada. The Eastern Canada PSTN provider has been contacted for further investigation, resolution, and advice. The Iristel Network Infrastructure team has confirmed that all Iristel trunks and interconnections are operating normally and showing good performance statistics. Start Time: 9:00 AM EDT, September 25, 2026 We will continue to keep this space updated as we receive additional information. Sincerely, Iristel NOC

Fri, 25 Sep 2026 17:39:42 +0000: Dear Iristel Customers, We are currently experiencing audio issues originating from a PSTN carrier in Eastern Canada. The Eastern Canada PSTN provider has been contacted for further investigation, resolution, and advice. The Iristel Network Infrastructure team has confirmed that all Iristel trunks and interconnections are operating normally and showing good performance statistics. Start Time: 9:00 AM EDT, September 25, 2026 We will continue to keep this space updated as we receive additional information. Sincerely, Iristel NOC [Fixed] Fri, 25 Sep 2026 20:43:32 +0000: Dear Iristel Customers, Our PSTN carrier has confirmed that the reported issue has been resolved. Resolution Time: 4:10 PM EDT, September 25, 2026 We kindly ask that you retry your services. If you continue to experience any issues, please contact our Support team so we can assist you further. We sincerely appreciate your patience and understanding while this issue was being addressed. Sincerely, Iristel NOC

Dear Iristel Customers, Our PSTN carrier has confirmed that the reported issue has been resolved. Resolution Time: 4:10 PM EDT, September 25, 2026 We kindly ask that you retry your services. If you continue to experience any issues, please contact our Support team so we can assist you further. We sincerely appreciate your patience and understanding while this issue was being addressed. Sincerely, Iristel NOC

We have a PSTN connectivity problem in the Fredericton, NB region. Inbound and outbound calls with carriers that depend on the PSTN may fail. All other regions of Canada are working normally. The problem began at about 01:30 UTC. Our team is investigating with the parties involved. --- Nous avons un problème de connectivité RTPC dans la région de Fredericton (Nouveau-Brunswick). Les appels entrants et sortants avec les fournisseurs qui dépendent du RTPC pourraient échouer. Toutes les autres régions du Canada fonctionnent normalement. Le problème a commencé vers 1 h 30 UTC. Notre équipe enquête avec les parties concernées.

Dear Iristel Customers, We are currently experiencing a PSTN connectivity issue affecting Fredericton, New Brunswick region. During this time, inbound and outbound calls involving PSTN-dependent carriers may fail. All other regions across Canada are operating normally. Our team is investigating the issue and coordinating with the stake holders to investigate and restore the full service as quickly as possible. Approximate Downtime: August 29, 2026 2130H EDT We sincerely apologize for the disruption and we will provide update as we move along. We appreciate your patience and understanding. Sincerely, Iristel NOC

The restoration is taking longer than usual. Our field team is on its way to the site to inspect and troubleshoot. --- Le rétablissement prend plus de temps que d'habitude. Notre équipe sur le terrain est en route vers le site pour inspecter et dépanner l'équipement.

Dear Iristel Customers, We apologize for the unsual delay in restoration of this incident. Our field team is on their way to the site for further inspection and troubleshooting. We will keep you posted for any development. We appreciate your understanding and patience on this matter. Thank you. Regards, Iristel NOC

Sun, 30 Aug 2026 02:09:00 +0000: We have a PSTN connectivity problem in the Fredericton, NB region. Inbound and outbound calls with carriers that depend on the PSTN may fail. All other regions of Canada are working normally. The problem began at about 01:30 UTC. Our team is investigating with the parties involved. Nous avons un problème de connectivité RTPC dans la région de Fredericton (Nouveau-Brunswick). Les appels entrants et sortants avec les fournisseurs qui dépendent du RTPC pourraient échouer. Toutes les autres régions du Canada fonctionnent normalement. Le problème a commencé vers 1 h 30 UTC. Notre équipe enquête avec les parties concernées. [Investigating] Mon, 31 Aug 2026 00:22:00 +0000: The restoration is taking longer than usual. Our field team is on its way to the site to inspect and troubleshoot. Le rétablissement prend plus de temps que d'habitude. Notre équipe sur le terrain est en route vers le site pour inspecter et dépanner l'équipement. [Fixed] Mon, 31 Aug 2026 05:50:00 +0000: Resolved. The outage is over, and services are restored. Start: about 01:30 UTC on August 30, 2026 End: by 05:50 UTC on August 31, 2026 (restoration time not confirmed) We apologize for the disruption. Résolu. La panne est terminée, et les services sont rétablis. Début : vers 1 h 30 UTC le 30 août 2026 Fin : au plus tard 5 h 50 UTC le 31 août 2026 (heure du rétablissement non confirmée) Nous sommes désolés des inconvénients causés.

Resolved. The outage is over, and services are restored. - Start: about 01:30 UTC on August 30, 2026 - End: by 05:50 UTC on August 31, 2026 (restoration time not confirmed) We apologize for the disruption. --- Résolu. La panne est terminée, et les services sont rétablis. - Début : vers 1 h 30 UTC le 30 août 2026 - Fin : au plus tard 5 h 50 UTC le 31 août 2026 (heure du rétablissement non confirmée) Nous sommes désolés des inconvénients causés.

Dear Iristel Customers, We are pleased to inform you that the outage has been resolved and services has been restored. Uptime: Aug. 31, 2026 6PM EDT For any other concerns and incidents, please do not hesitate to inform us and we will gladly assists you. Regards, Iristel NOC

Dear Iristel Customers, We are currently experiencing a PSTN connectivity issue affecting the Val-d'Or, QC region. During this time, inbound and outbound calls involving PSTN-dependent carriers may fail. All other regions across Canada are operating normally. Our team is investigating the issue to restore full service as quickly as possible. Approximate Downtime: August 09, 2026 0938H UTC We sincerely apologize for the disruption and appreciate your patience. Sincerely, Iristel NOC

Dear Iristel Customers, We received an update that the incident is most likely attributable to a power interruption brought by a severe storm in the area. We are still confirming the details on the ground and we will keep you updated for any development. Thank you for your patience and understanding. Regards, Iristel NOC

Dear Iristel Customers, Power has been restored to our data center; however, IP connectivity to the site remains an issue. We are working closely with our regional ISP to resolve this as quickly as possible. Sincerely, Iristel NOC

Dear Iristel Customers, It has been observed that the IP connectivity to the site has been restored, and traffic has resumed on the circuit since 2:31 PM EST. However, we are yet to confirm restoration details from our service provider. In the meantime, we will continue to closely monitor the circuit and provide updates as soon as additional information becomes available. Thank you for your patience and understanding. Sincerely, Iristel NOC

Dear Iristel Customers, As confirmed by our service provider, a major outage affected the area due to a failed equipment at their Central Office. The defective equipment has been replaced, and our service provider has confirmed that the issue has been fully resolved and services have been restored. Thank you for your patience and understanding throughout this incident. Regards, Iristel NOC

Nous avons un problème de connectivité RTPC dans la région de Val-d'Or (Québec). Les appels entrants et sortants avec les fournisseurs qui dépendent du RTPC pourraient échouer. Toutes les autres régions du Canada fonctionnent normalement. Le problème a commencé vers 9 h 38 UTC le 9 août. Nous enquêtons. --- We have a PSTN connectivity problem in the Val-d'Or, QC region. Inbound and outbound calls with carriers that depend on the PSTN may fail. All other regions of Canada are working normally. The problem began at about 09:38 UTC on August 9. We are investigating.

La cause est probablement une coupure de courant causée par un violent orage dans le secteur. Nous confirmons les détails sur le terrain. --- The cause is probably a power interruption from a severe storm in the area. We are confirming the details on the ground.

Le courant est rétabli à notre centre de données, mais la connectivité IP vers le site est toujours interrompue. Nous travaillons avec notre fournisseur Internet régional pour la rétablir. --- Power is back at our data centre, but IP connectivity to the site is still down. We are working with our regional internet provider to restore it.

La connectivité IP vers le site est rétablie, et le trafic a repris sur le circuit depuis 18 h 31 UTC. Notre fournisseur n'a pas encore confirmé les détails du rétablissement. Nous surveillons le circuit. --- IP connectivity to the site is restored, and traffic has been flowing on the circuit since 18:31 UTC. Our provider has not yet confirmed the details of the restoration. We are monitoring the circuit.

Mon, 10 Aug 2026 00:30:00 +0000: Nous avons un problème de connectivité RTPC dans la région de Val-d'Or (Québec). Les appels entrants et sortants avec les fournisseurs qui dépendent du RTPC pourraient échouer. Toutes les autres régions du Canada fonctionnent normalement. Le problème a commencé vers 9 h 38 UTC le 9 août. Nous enquêtons. We have a PSTN connectivity problem in the Val-d'Or, QC region. Inbound and outbound calls with carriers that depend on the PSTN may fail. All other regions of Canada are working normally. The problem began at about 09:38 UTC on August 9. We are investigating. [Identified] Mon, 10 Aug 2026 03:11:00 +0000: La cause est probablement une coupure de courant causée par un violent orage dans le secteur. Nous confirmons les détails sur le terrain. The cause is probably a power interruption from a severe storm in the area. We are confirming the details on the ground. [Identified] Mon, 10 Aug 2026 17:05:00 +0000: Le courant est rétabli à notre centre de données, mais la connectivité IP vers le site est toujours interrompue. Nous travaillons avec notre fournisseur Internet régional pour la rétablir. Power is back at our data centre, but IP connectivity to the site is still down. We are working with our regional internet provider to restore it. [Watching] Mon, 10 Aug 2026 18:55:00 +0000: La connectivité IP vers le site est rétablie, et le trafic a repris sur le circuit depuis 18 h 31 UTC. Notre fournisseur n'a pas encore confirmé les détails du rétablissement. Nous surveillons le circuit. IP connectivity to the site is restored, and traffic has been flowing on the circuit since 18:31 UTC. Our provider has not yet confirmed the details of the restoration. We are monitoring the circuit. [Fixed] Mon, 10 Aug 2026 21:04:00 +0000: Résolu. Notre fournisseur a confirmé qu'une panne majeure a touché le secteur en raison d'un équipement défectueux à son central téléphonique. L'équipement a été remplacé, et les services sont rétablis. Début : vers 9 h 38 UTC le 9 août 2026 Fin : 18 h 31 UTC le 10 août 2026 Cause : un équipement défectueux au central téléphonique de notre fournisseur; un orage avait aussi coupé le courant à notre centre de données Nous sommes désolés des inconvénients causés. Resolved. Our provider has confirmed that a major outage hit the area because of failed equipment at its central office. The equipment has been replaced, and services are restored. Start: about 09:38 UTC on August 9, 2026 End: 18:31 UTC on August 10, 2026 Cause: failed equipment at our provider's central office; a storm had also cut power to our data centre We apologize for the disruption.

Résolu. Notre fournisseur a confirmé qu'une panne majeure a touché le secteur en raison d'un équipement défectueux à son central téléphonique. L'équipement a été remplacé, et les services sont rétablis. - Début : vers 9 h 38 UTC le 9 août 2026 - Fin : 18 h 31 UTC le 10 août 2026 - Cause : un équipement défectueux au central téléphonique de notre fournisseur; un orage avait aussi coupé le courant à notre centre de données Nous sommes désolés des inconvénients causés. --- Resolved. Our provider has confirmed that a major outage hit the area because of failed equipment at its central office. The equipment has been replaced, and services are restored. - Start: about 09:38 UTC on August 9, 2026 - End: 18:31 UTC on August 10, 2026 - Cause: failed equipment at our provider's central office; a storm had also cut power to our data centre We apologize for the disruption.