Is Iristel down?

Dear Iristel Customers, We are investigating a network issue affecting Montreal and Quebec City. Calls routed through legacy PSTN carriers may be impacted. We will provide updates as soon as more information is available. Sincerely, Iristel NOC

Dear Iristel Customers, The site's connectivity issue has been restored. All impacted services are now operational. If you continue to face challenges in this region, please let Iristel support team know. Thank you for you patience. Sincerely, Iristel NOC

Dear Iristel Customers, The issue has been resolved, and the stability monitoring indicates that the affected network in the region remains stable, with no further instances of downtime detected. All services have been fully restored and have been operating normally since 3:45 PM EDT. Thank you for your patience and understanding throughout this incident. Regards, Iristel NOC

Dear Iristel Customers, Our PSTN media gateway in Iqaluit, Nunavut is currently experiencing intermittent connectivity issues. Impact: This incident affects voice traffic for carriers relying on legacy PSTN connectivity. Current Status: All other PSTN sites and SIP-based carriers are operating normally. We will provide updates here as new information becomes available. Sincerely, Iristel NOC.

Dear Iristel Customers, Please be advised that the recent service interruption has been corrected. Normal call functionality is fully restored. We are currently conducting ongoing monitoring to guarantee service reliability. Sincerely, Iristel NOC

Dear Iristel Customers, Unfortunately, we see the site is down again. We continue to work with our field ops team to rectify the issue. Sincerely, Iristel NOC

Dear Iristel Customers, Our team has implemented corrective action and the affected PSTN media gateway has been restored. We will keep this incident under monitoring to further assess its stability. Thank you for your patience. Regards, Iristel NOC

Dear Iristel Customers, The issue has been resolved and the stability monitoring of the affected media gateway in the region has been positive with no logs of further downtime. All services have been restored to normal operation since 17th July at 07 PM EST. We would like to thank you for your patience and understanding. Regards, Iristel NOC

Dear Iristel Customers, We are currently experiencing a service outage in Yellowknife that could be affecting inbound and outbound calls to and from the area. Our carrier partners have been engaged and we have been advised that their partner carrier has experienced a fiber cable break between Acheson and Edmonton, Alberta. A technician has been dispatched to perform an OTDR test to identify the exact location of the fiber cut. We have yet to confirm whether this is the possible cause of the alarms in Yellowknife. The next update from the carrier is expected at 02:30 ET. At this time, we do not have an ETR yet. Please be assured that we are working closely with our carrier partners to restore services as quickly as possible. We sincerely apologize for the inconvenience and appreciate your patience and understanding. Sincerely, Iristel NOC

Dear Iristel Customers, Our partner carrier advised that the issue has been narrowed down to a suspected fiber cut from their upstream provider. Their technicians have arrived on site and are currently verifying the issue and working to locate the fault. More information to follow. We thank you for your patience and understanding. Should you have any further questions, please kindly call the support team at 1-416-800-4747 or send an email to [email protected].

Dear Iristel Customers, Our partner carrier has advised that their upstream provider's contractors continue to make progress on the repair efforts. They are currently installing replacement fiber cables, and work is proceeding as planned. The ETR provided is July 9 at 2:00 AM. We appreciate your patience and understanding as repairs are completed. Should you have any further questions, please kindly call the support team at 1-416-800-4747 or send an email to [email protected]. Sincerely, Iristel NOC

Dear Iristel Customers, Our partner carrier has shared a progress update on the ongoing restoration efforts. The fiber repair contractors have successfully pulled all replacement fiber cables into place. Cable preparation has been completed, and splicing activities are now underway. The repair team is currently working on splicing at three separate locations, and this phase of the restoration is expected to take some time to complete. At this time, a revised ETR has not yet been provided. We will continue to share updates as soon as additional information becomes available. We appreciate your patience and understanding while restoration efforts continue.

Dear Iristel Customers, Our partner carrier has advised that the technicians are currently completing the fibre splicing activities. Service is expected to be restored by 02:00 AM ET, July 10, 2026. We sincerely apologize for the inconvenience and appreciate your patience and understanding. Sincerely, Iristel NOC

Dear Iristel Customers, The re-splicing work has been completed, and all affected services have been fully restored as scheduled. We are closing this advisory. As Iristel operates a redundant network in the region, we did not face any call impact. If you had challenges or continue to see call failures in the region, please contact iristel support team. We thank you for your patience and understanding. Sincerely, Iristel NOC

Dear Iristel Customers, We have been notified by our transit carrier that an ongoing wildfire near Fort Simpson, Northwest Territories, may cause connectivity disruptions to our fiber link affecting Norman Wells and Inuvik (NWT). At this time, the fire poses a potential risk to the infrastructure, but no damage has occurred. All services remain fully operational. We are actively monitoring the situation and will provide updates as new information becomes available. Sincerely, Iristel NOC

Dear Iristel Customers, The fire risk has now subsided, we are closing this advisory.

Dear Iristel Customers, We would like to inform you that we are experiencing connectivity issues towards location Inuvik, NWT. We have reached out to our upstream carrier and they informed us that their switching team is investigating this issue. Impact: Calls in/out in the location may be affected ETR: Not available at this time. We apologize for the inconvenience. we will keep you updated. If you have any questions, please feel free to contact Iristel Support team at 416 800 4747 or [email protected] Thank you.

We are continuing to investigate this issue.

Dear Iristel Customers, We are currently observing that the affected circuit has been up since 17:38 EDT. However, we have not yet received an official update or confirmation from our upstream carrier regarding the status of their investigation. We are continuing to monitor the situation closely and are awaiting further information from our upstream carrier. We will provide additional updates as soon as they become available. Thank you.

Dear Iristel Customers, Following a thorough monitoring period, we are confident that all services have been fully restored and remain stable. We are now closing this incident advisory. If you continue to experience any issues, please reach out to the Iristel support team. Thank you for your patience and cooperation. Sincerely, Iristel NOC