Is Iristel down?

Dear Iristel Customers, We are currently experiencing a PSTN connectivity issue affecting Fredericton, New Brunswick region. During this time, inbound and outbound calls involving PSTN-dependent carriers may fail. All other regions across Canada are operating normally. Our team is investigating the issue and coordinating with the stake holders to investigate and restore the full service as quickly as possible. Approximate Downtime: August 29, 2026 2130H EDT We sincerely apologize for the disruption and we will provide update as we move along. We appreciate your patience and understanding. Sincerely, Iristel NOC

Dear Iristel Customers, We apologize for the unsual delay in restoration of this incident. Our field team is on their way to the site for further inspection and troubleshooting. We will keep you posted for any development. We appreciate your understanding and patience on this matter. Thank you. Regards, Iristel NOC

Dear Iristel Customers, We are pleased to inform you that the outage has been resolved and services has been restored. Uptime: Aug. 31, 2026 6PM EDT For any other concerns and incidents, please do not hesitate to inform us and we will gladly assists you. Regards, Iristel NOC

Dear Iristel Customers, We are currently experiencing a PSTN connectivity issue affecting the Val-d'Or, QC region. During this time, inbound and outbound calls involving PSTN-dependent carriers may fail. All other regions across Canada are operating normally. Our team is investigating the issue to restore full service as quickly as possible. Approximate Downtime: August 09, 2026 0938H UTC We sincerely apologize for the disruption and appreciate your patience. Sincerely, Iristel NOC

Dear Iristel Customers, We received an update that the incident is most likely attributable to a power interruption brought by a severe storm in the area. We are still confirming the details on the ground and we will keep you updated for any development. Thank you for your patience and understanding. Regards, Iristel NOC

Dear Iristel Customers, Power has been restored to our data center; however, IP connectivity to the site remains an issue. We are working closely with our regional ISP to resolve this as quickly as possible. Sincerely, Iristel NOC

Dear Iristel Customers, It has been observed that the IP connectivity to the site has been restored, and traffic has resumed on the circuit since 2:31 PM EST. However, we are yet to confirm restoration details from our service provider. In the meantime, we will continue to closely monitor the circuit and provide updates as soon as additional information becomes available. Thank you for your patience and understanding. Sincerely, Iristel NOC

Dear Iristel Customers, As confirmed by our service provider, a major outage affected the area due to a failed equipment at their Central Office. The defective equipment has been replaced, and our service provider has confirmed that the issue has been fully resolved and services have been restored. Thank you for your patience and understanding throughout this incident. Regards, Iristel NOC

Dear Iristel Customers, We are investigating a network issue affecting Montreal and Quebec City. Calls routed through legacy PSTN carriers may be impacted. We will provide updates as soon as more information is available. Sincerely, Iristel NOC

Dear Iristel Customers, The site's connectivity issue has been restored. All impacted services are now operational. If you continue to face challenges in this region, please let Iristel support team know. Thank you for you patience. Sincerely, Iristel NOC

Dear Iristel Customers, The issue has been resolved, and the stability monitoring indicates that the affected network in the region remains stable, with no further instances of downtime detected. All services have been fully restored and have been operating normally since 3:45 PM EDT. Thank you for your patience and understanding throughout this incident. Regards, Iristel NOC

Dear Iristel Customers, Our PSTN media gateway in Iqaluit, Nunavut is currently experiencing intermittent connectivity issues. Impact: This incident affects voice traffic for carriers relying on legacy PSTN connectivity. Current Status: All other PSTN sites and SIP-based carriers are operating normally. We will provide updates here as new information becomes available. Sincerely, Iristel NOC.

Dear Iristel Customers, Please be advised that the recent service interruption has been corrected. Normal call functionality is fully restored. We are currently conducting ongoing monitoring to guarantee service reliability. Sincerely, Iristel NOC

Dear Iristel Customers, Unfortunately, we see the site is down again. We continue to work with our field ops team to rectify the issue. Sincerely, Iristel NOC

Dear Iristel Customers, Our team has implemented corrective action and the affected PSTN media gateway has been restored. We will keep this incident under monitoring to further assess its stability. Thank you for your patience. Regards, Iristel NOC

Dear Iristel Customers, The issue has been resolved and the stability monitoring of the affected media gateway in the region has been positive with no logs of further downtime. All services have been restored to normal operation since 17th July at 07 PM EST. We would like to thank you for your patience and understanding. Regards, Iristel NOC

Dear Iristel Customers, We are currently experiencing a service outage in Yellowknife that could be affecting inbound and outbound calls to and from the area. Our carrier partners have been engaged and we have been advised that their partner carrier has experienced a fiber cable break between Acheson and Edmonton, Alberta. A technician has been dispatched to perform an OTDR test to identify the exact location of the fiber cut. We have yet to confirm whether this is the possible cause of the alarms in Yellowknife. The next update from the carrier is expected at 02:30 ET. At this time, we do not have an ETR yet. Please be assured that we are working closely with our carrier partners to restore services as quickly as possible. We sincerely apologize for the inconvenience and appreciate your patience and understanding. Sincerely, Iristel NOC

Dear Iristel Customers, Our partner carrier advised that the issue has been narrowed down to a suspected fiber cut from their upstream provider. Their technicians have arrived on site and are currently verifying the issue and working to locate the fault. More information to follow. We thank you for your patience and understanding. Should you have any further questions, please kindly call the support team at 1-416-800-4747 or send an email to [email protected].

Dear Iristel Customers, Our partner carrier has advised that their upstream provider's contractors continue to make progress on the repair efforts. They are currently installing replacement fiber cables, and work is proceeding as planned. The ETR provided is July 9 at 2:00 AM. We appreciate your patience and understanding as repairs are completed. Should you have any further questions, please kindly call the support team at 1-416-800-4747 or send an email to [email protected]. Sincerely, Iristel NOC

Dear Iristel Customers, Our partner carrier has shared a progress update on the ongoing restoration efforts. The fiber repair contractors have successfully pulled all replacement fiber cables into place. Cable preparation has been completed, and splicing activities are now underway. The repair team is currently working on splicing at three separate locations, and this phase of the restoration is expected to take some time to complete. At this time, a revised ETR has not yet been provided. We will continue to share updates as soon as additional information becomes available. We appreciate your patience and understanding while restoration efforts continue.

Dear Iristel Customers, Our partner carrier has advised that the technicians are currently completing the fibre splicing activities. Service is expected to be restored by 02:00 AM ET, July 10, 2026. We sincerely apologize for the inconvenience and appreciate your patience and understanding. Sincerely, Iristel NOC

Dear Iristel Customers, The re-splicing work has been completed, and all affected services have been fully restored as scheduled. We are closing this advisory. As Iristel operates a redundant network in the region, we did not face any call impact. If you had challenges or continue to see call failures in the region, please contact iristel support team. We thank you for your patience and understanding. Sincerely, Iristel NOC