Appels en échec à Val-d'Or, Qc (défaillance d'une passerelle média) / Calls failing in Val-d'Or, QC (media gateway failure)

Update timeline

1. investigating May 29, 2026, 02:32 PM UTC

   Nous avons un problème de connectivité RTPC dans la région de Val-d'Or (Québec). Les appels entrants et sortants avec les fournisseurs qui dépendent du RTPC pourraient échouer. Toutes les autres régions du Canada fonctionnent normalement. Nos ingénieurs enquêtent. --- We have a PSTN connectivity problem in the Val-d'Or, QC region. Inbound and outbound calls with carriers that depend on the PSTN may fail. All other regions of Canada are working normally. Our engineers are investigating.

2. investigating May 29, 2026, 02:32 PM UTC

   Dear Iristel Customers, We are currently experiencing a PSTN connectivity issue affecting the Val-d'Or, QC region. During this time, inbound and outbound calls involving PSTN-dependent carriers may fail. All other regions across Canada are operating normally. Our platform team is actively investigating the issue to restore full service as quickly as possible. We sincerely apologize for the disruption and appreciate your patience. Sincerely, Iristel NOC

3. identified May 29, 2026, 05:03 PM UTC

   Nos ingénieurs ont déterminé que seul le remplacement d'un appareil sur place réglera la panne. Un appareil de remplacement a été obtenu et configuré. Un de nos techniciens partira bientôt vers la région pour le remplacer. Rétablissement prévu : vers 12 h UTC le 30 mai. --- Our engineers have found that the outage can only be fixed by replacing a device on site. A replacement has been sourced and configured. One of our technicians will soon travel to the region to replace it. Expected restoration: about 12:00 UTC on May 30.

4. identified May 29, 2026, 05:03 PM UTC

   Dear Iristel Customers, After a thorough investigation, our Platform Team has determined that the only way to resolve this outage is to perform an on-site device replacement. A replacement device has been sourced and fully configured for the affected location. One of our technicians will begin traveling to the region shortly to complete the replacement activity. The current estimated time for service restoration (ETR) is approximately 08:00 AM EDT tomorrow. We sincerely thank you for your patience and understanding during this time. Sincerely, Iristel NOC

5. monitoring May 30, 2026, 03:24 AM UTC

   Fri, 29 May 2026 14:32:00 +0000: Nous avons un problème de connectivité RTPC dans la région de Val-d'Or (Québec). Les appels entrants et sortants avec les fournisseurs qui dépendent du RTPC pourraient échouer. Toutes les autres régions du Canada fonctionnent normalement. Nos ingénieurs enquêtent. We have a PSTN connectivity problem in the Val-d'Or, QC region. Inbound and outbound calls with carriers that depend on the PSTN may fail. All other regions of Canada are working normally. Our engineers are investigating. [Identified] Fri, 29 May 2026 17:03:00 +0000: Nos ingénieurs ont déterminé que seul le remplacement d'un appareil sur place réglera la panne. Un appareil de remplacement a été obtenu et configuré. Un de nos techniciens partira bientôt vers la région pour le remplacer. Rétablissement prévu : vers 12 h UTC le 30 mai. Our engineers have found that the outage can only be fixed by replacing a device on site. A replacement has been sourced and configured. One of our technicians will soon travel to the region to replace it. Expected restoration: about 12:00 UTC on May 30. [Fixed] Sat, 30 May 2026 03:24:00 +0000: Résolu. La passerelle média défectueuse a été remplacée, et les services fonctionnent. Veuillez tester vos appels de nouveau. Début : 14 h 32 UTC le 29 mai 2026 (premier avis) Fin : 3 h UTC le 30 mai 2026 Cause : une passerelle média défectueuse, remplacée Nous sommes désolés des inconvénients causés. Resolved. The faulty media gateway has been replaced, and services are working. Please test your calls again. Start: 14:32 UTC on May 29, 2026 (first report) End: 03:00 UTC on May 30, 2026 Cause: a faulty media gateway, since replaced We apologize for the disruption.

6. resolved May 30, 2026, 03:24 AM UTC

   Résolu. La passerelle média défectueuse a été remplacée, et les services fonctionnent. Veuillez tester vos appels de nouveau. - Début : 14 h 32 UTC le 29 mai 2026 (premier avis) - Fin : 3 h UTC le 30 mai 2026 - Cause : une passerelle média défectueuse, remplacée Nous sommes désolés des inconvénients causés. --- Resolved. The faulty media gateway has been replaced, and services are working. Please test your calls again. - Start: 14:32 UTC on May 29, 2026 (first report) - End: 03:00 UTC on May 30, 2026 - Cause: a faulty media gateway, since replaced We apologize for the disruption.

7. resolved May 30, 2026, 03:24 AM UTC

   Dear Iristel Customers, Faulty media gateway device has been replaced and services should be working as expected. Restored Time: May 29, 2026 2300H Eastern Time May we request to re-test and feel free to contact us if further assistance is needed. Thank you for your patience and understanding. Regards, Iristel NOC