Calls failing in Iqaluit, NU (media gateway) / Appels en échec à Iqaluit, Nt (passerelle média)

Update timeline

1. investigating Jul 17, 2026, 06:07 PM UTC

   Our PSTN media gateway in Iqaluit, NU has intermittent connectivity problems. Calls with carriers that use legacy PSTN connections are affected. All other PSTN sites, and carriers connected over SIP, are working normally. --- Notre passerelle média RTPC d'Iqaluit (Nunavut) a des problèmes de connectivité intermittents. Les appels avec les fournisseurs qui utilisent des connexions RTPC traditionnelles sont touchés. Tous les autres sites RTPC, et les fournisseurs reliés par SIP, fonctionnent normalement.

2. identified Jul 17, 2026, 06:07 PM UTC

   Dear Iristel Customers, Our PSTN media gateway in Iqaluit, Nunavut is currently experiencing intermittent connectivity issues. Impact: This incident affects voice traffic for carriers relying on legacy PSTN connectivity. Current Status: All other PSTN sites and SIP-based carriers are operating normally. We will provide updates here as new information becomes available. Sincerely, Iristel NOC.

3. monitoring Jul 17, 2026, 08:03 PM UTC

   The problem has been corrected, and calls are working normally. We are monitoring. --- Le problème a été corrigé, et les appels fonctionnent normalement. Nous surveillons la situation.

4. monitoring Jul 17, 2026, 08:03 PM UTC

   Dear Iristel Customers, Please be advised that the recent service interruption has been corrected. Normal call functionality is fully restored. We are currently conducting ongoing monitoring to guarantee service reliability. Sincerely, Iristel NOC

5. investigating Jul 17, 2026, 08:10 PM UTC

   The site is down again. We are working with our field team to fix it. --- Le site est de nouveau hors service. Nous travaillons avec notre équipe sur le terrain pour le rétablir.

6. investigating Jul 17, 2026, 08:10 PM UTC

   Dear Iristel Customers, Unfortunately, we see the site is down again. We continue to work with our field ops team to rectify the issue. Sincerely, Iristel NOC

7. monitoring Jul 18, 2026, 05:51 AM UTC

   Our team has taken corrective action, and the media gateway is working again. We are monitoring its stability. --- Notre équipe a pris des mesures correctives, et la passerelle média fonctionne de nouveau. Nous surveillons sa stabilité.

8. monitoring Jul 18, 2026, 05:51 AM UTC

   Dear Iristel Customers, Our team has implemented corrective action and the affected PSTN media gateway has been restored. We will keep this incident under monitoring to further assess its stability. Thank you for your patience. Regards, Iristel NOC

9. monitoring Jul 18, 2026, 11:56 PM UTC

   Fri, 17 Jul 2026 18:07:00 +0000: Our PSTN media gateway in Iqaluit, NU has intermittent connectivity problems. Calls with carriers that use legacy PSTN connections are affected. All other PSTN sites, and carriers connected over SIP, are working normally. Notre passerelle média RTPC d'Iqaluit (Nunavut) a des problèmes de connectivité intermittents. Les appels avec les fournisseurs qui utilisent des connexions RTPC traditionnelles sont touchés. Tous les autres sites RTPC, et les fournisseurs reliés par SIP, fonctionnent normalement. [Watching] Fri, 17 Jul 2026 20:03:00 +0000: The problem has been corrected, and calls are working normally. We are monitoring. Le problème a été corrigé, et les appels fonctionnent normalement. Nous surveillons la situation. [Investigating] Fri, 17 Jul 2026 20:10:00 +0000: The site is down again. We are working with our field team to fix it. Le site est de nouveau hors service. Nous travaillons avec notre équipe sur le terrain pour le rétablir. [Watching] Sat, 18 Jul 2026 05:51:00 +0000: Our team has taken corrective action, and the media gateway is working again. We are monitoring its stability. Notre équipe a pris des mesures correctives, et la passerelle média fonctionne de nouveau. Nous surveillons sa stabilité. [Fixed] Sat, 18 Jul 2026 23:56:00 +0000: Resolved. The media gateway has stayed stable, with no further downtime. All services have worked normally since 23:00 UTC on July 17. Start: 18:07 UTC on July 17, 2026 (first report) End: 23:00 UTC on July 17, 2026; service came back briefly at 20:03 UTC and failed again at 20:10 UTC Cause: a connectivity problem on our PSTN media gateway in Iqaluit We apologize for the disruption. Résolu. La passerelle média est restée stable, sans autre interruption. Tous les services fonctionnent normalement depuis 23 h UTC le 17 juillet. Début : 18 h 07 UTC le 17 juillet 2026 (premier avis) Fin : 23 h UTC le 17 juillet 2026; le service est revenu brièvement à 20 h 03 UTC et a de nouveau été interrompu à 20 h 10 UTC Cause : un problème de connectivité sur notre passerelle média RTPC d'Iqaluit Nous sommes désolés des inconvénients causés.

10. resolved Jul 18, 2026, 11:56 PM UTC

    Resolved. The media gateway has stayed stable, with no further downtime. All services have worked normally since 23:00 UTC on July 17. - Start: 18:07 UTC on July 17, 2026 (first report) - End: 23:00 UTC on July 17, 2026; service came back briefly at 20:03 UTC and failed again at 20:10 UTC - Cause: a connectivity problem on our PSTN media gateway in Iqaluit We apologize for the disruption. --- Résolu. La passerelle média est restée stable, sans autre interruption. Tous les services fonctionnent normalement depuis 23 h UTC le 17 juillet. - Début : 18 h 07 UTC le 17 juillet 2026 (premier avis) - Fin : 23 h UTC le 17 juillet 2026; le service est revenu brièvement à 20 h 03 UTC et a de nouveau été interrompu à 20 h 10 UTC - Cause : un problème de connectivité sur notre passerelle média RTPC d'Iqaluit Nous sommes désolés des inconvénients causés.

11. resolved Jul 18, 2026, 11:56 PM UTC

    Dear Iristel Customers, The issue has been resolved and the stability monitoring of the affected media gateway in the region has been positive with no logs of further downtime. All services have been restored to normal operation since 17th July at 07 PM EST. We would like to thank you for your patience and understanding. Regards, Iristel NOC