Iristel experienced a major incident on June 24, 2026 affecting HOSTED PBX and NORTHWEST TERRITORIES, lasting 4d 20h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 24, 2026, 09:32 PM UTC
Dear Iristel Customers, We would like to inform you that we are experiencing connectivity issues towards location Inuvik, NWT. We have reached out to our upstream carrier and they informed us that their switching team is investigating this issue. Impact: Calls in/out in the location may be affected ETR: Not available at this time. We apologize for the inconvenience. we will keep you updated. If you have any questions, please feel free to contact Iristel Support team at 416 800 4747 or [email protected] Thank you.
- investigating Jun 24, 2026, 09:35 PM UTC
We are continuing to investigate this issue.
- monitoring Jun 25, 2026, 03:46 AM UTC
Dear Iristel Customers, We are currently observing that the affected circuit has been up since 17:38 EDT. However, we have not yet received an official update or confirmation from our upstream carrier regarding the status of their investigation. We are continuing to monitor the situation closely and are awaiting further information from our upstream carrier. We will provide additional updates as soon as they become available. Thank you.
- resolved Jun 29, 2026, 06:08 PM UTC
Dear Iristel Customers, Following a thorough monitoring period, we are confident that all services have been fully restored and remain stable. We are now closing this incident advisory. If you continue to experience any issues, please reach out to the Iristel support team. Thank you for your patience and cooperation. Sincerely, Iristel NOC