Iristel experienced a minor incident on January 5, 2026 affecting HOSTED PBX, lasting 22h 15m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jan 05, 2026, 08:49 PM UTC
Dear Iristel Enterprise customers, We are currently experiencing an issue with our voicemail infrastructure New voicemails are not playable at this moment. All other services remains fully operational. We apologize for the inconvenience and thank you for your understanding. Sincerely, Iristel NOC
- monitoring Jan 06, 2026, 12:06 AM UTC
Dear Valued Customer, As of 5:30 PM, voicemail services have been restored. We are actively monitoring the system to ensure continued stability. Thank you for your patience and understanding. Sincerely, Iristel NOC
- resolved Jan 06, 2026, 07:04 PM UTC
Dear Iristel enterprise customers, After thorough monitoring, we are confident to say that the issue is now resolved. If you continue to face challenges or have other questions, do reach out to our support team. We thank you once again for your support and understanding. Sincerely, Iristel NOC