Iristel Outage History
Iristel is up right nowIristel had 42 outages in the last 2 years totaling 538h 12m of downtime — averaging 1.7 incidents per month.
There were 42 Iristel outages since October 31, 2025 totaling 538h 12m of downtime. Each is summarised below — incident details, duration, and resolution information.
[Investigating] PSTN audio issues - East coast Canada
Timeline · 1 update
- monitoring Sep 25, 2026, 05:39 PM UTC
Fri, 25 Sep 2026 17:39:42 +0000: Dear Iristel Customers, We are currently experiencing audio issues originating from a PSTN carrier in Eastern Canada. The Eastern Canada PSTN provider has been contacted for further investigation, resolution, and advice. The Iristel Network Infrastructure team has confirmed that all Iristel trunks and interconnections are operating normally and showing good performance statistics. Start Time: 9:00 AM EDT, September 25, 2026 We will continue to keep this space updated as we receive additional information. Sincerely, Iristel NOC
[Fixed] Calls failing in Fredericton, NB / Appels en échec à Fredericton, N.-B.
Timeline · 1 update
PSTN Connectivity Issue - Fredericton, New Brunswick
Affected: NEW BRUNSWICK
Timeline · 3 updates
- investigating Aug 30, 2026, 02:09 AM UTC
Dear Iristel Customers, We are currently experiencing a PSTN connectivity issue affecting Fredericton, New Brunswick region. During this time, inbound and outbound calls involving PSTN-dependent carriers may fail. All other regions across Canada are operating normally. Our team is investigating the issue and coordinating with the stake holders to investigate and restore the full service as quickly as possible. Approximate Downtime: August 29, 2026 2130H EDT We sincerely apologize for the disruption and we will provide update as we move along. We appreciate your patience and understanding. Sincerely, Iristel NOC
- investigating Aug 31, 2026, 12:22 AM UTC
Dear Iristel Customers, We apologize for the unsual delay in restoration of this incident. Our field team is on their way to the site for further inspection and troubleshooting. We will keep you posted for any development. We appreciate your understanding and patience on this matter. Thank you. Regards, Iristel NOC
- resolved Aug 31, 2026, 05:50 AM UTC
Dear Iristel Customers, We are pleased to inform you that the outage has been resolved and services has been restored. Uptime: Aug. 31, 2026 6PM EDT For any other concerns and incidents, please do not hesitate to inform us and we will gladly assists you. Regards, Iristel NOC
[Fixed] Appels en échec à Val-d'Or, Qc (défaillance d'équipement chez un fournisseur) / Calls failing in Val-d'Or, QC (provider equipment failure)
Timeline · 1 update
PSTN Connectivity Issue: Val-d'Or, QC
Affected: QUEBEC
Timeline · 5 updates
- investigating Aug 10, 2026, 12:30 AM UTC
Dear Iristel Customers, We are currently experiencing a PSTN connectivity issue affecting the Val-d'Or, QC region. During this time, inbound and outbound calls involving PSTN-dependent carriers may fail. All other regions across Canada are operating normally. Our team is investigating the issue to restore full service as quickly as possible. Approximate Downtime: August 09, 2026 0938H UTC We sincerely apologize for the disruption and appreciate your patience. Sincerely, Iristel NOC
- investigating Aug 10, 2026, 03:11 AM UTC
Dear Iristel Customers, We received an update that the incident is most likely attributable to a power interruption brought by a severe storm in the area. We are still confirming the details on the ground and we will keep you updated for any development. Thank you for your patience and understanding. Regards, Iristel NOC
- investigating Aug 10, 2026, 05:05 PM UTC
Dear Iristel Customers, Power has been restored to our data center; however, IP connectivity to the site remains an issue. We are working closely with our regional ISP to resolve this as quickly as possible. Sincerely, Iristel NOC
- monitoring Aug 10, 2026, 06:55 PM UTC
Dear Iristel Customers, It has been observed that the IP connectivity to the site has been restored, and traffic has resumed on the circuit since 2:31 PM EST. However, we are yet to confirm restoration details from our service provider. In the meantime, we will continue to closely monitor the circuit and provide updates as soon as additional information becomes available. Thank you for your patience and understanding. Sincerely, Iristel NOC
- resolved Aug 10, 2026, 09:04 PM UTC
Dear Iristel Customers, As confirmed by our service provider, a major outage affected the area due to a failed equipment at their Central Office. The defective equipment has been replaced, and our service provider has confirmed that the issue has been fully resolved and services have been restored. Thank you for your patience and understanding throughout this incident. Regards, Iristel NOC
[Fixed] Appels en échec à Montréal et dans la ville de Québec / Calls failing in Montreal and Quebec City
Timeline · 1 update
PSTN Connectivity - Montreal and Quebec city
Affected: QUEBEC
Timeline · 3 updates
- investigating Jul 23, 2026, 06:54 PM UTC
Dear Iristel Customers, We are investigating a network issue affecting Montreal and Quebec City. Calls routed through legacy PSTN carriers may be impacted. We will provide updates as soon as more information is available. Sincerely, Iristel NOC
- monitoring Jul 23, 2026, 08:08 PM UTC
Dear Iristel Customers, The site's connectivity issue has been restored. All impacted services are now operational. If you continue to face challenges in this region, please let Iristel support team know. Thank you for you patience. Sincerely, Iristel NOC
- resolved Jul 24, 2026, 12:02 AM UTC
Dear Iristel Customers, The issue has been resolved, and the stability monitoring indicates that the affected network in the region remains stable, with no further instances of downtime detected. All services have been fully restored and have been operating normally since 3:45 PM EDT. Thank you for your patience and understanding throughout this incident. Regards, Iristel NOC
[Fixed] Calls failing in Iqaluit, NU (media gateway) / Appels en échec à Iqaluit, Nt (passerelle média)
Timeline · 1 update
Impact: PSTN connectivity in Iqaluit, Nunavut
Affected: NUNAVUT
Timeline · 5 updates
- identified Jul 17, 2026, 06:07 PM UTC
Dear Iristel Customers, Our PSTN media gateway in Iqaluit, Nunavut is currently experiencing intermittent connectivity issues. Impact: This incident affects voice traffic for carriers relying on legacy PSTN connectivity. Current Status: All other PSTN sites and SIP-based carriers are operating normally. We will provide updates here as new information becomes available. Sincerely, Iristel NOC.
- monitoring Jul 17, 2026, 08:03 PM UTC
Dear Iristel Customers, Please be advised that the recent service interruption has been corrected. Normal call functionality is fully restored. We are currently conducting ongoing monitoring to guarantee service reliability. Sincerely, Iristel NOC
- investigating Jul 17, 2026, 08:10 PM UTC
Dear Iristel Customers, Unfortunately, we see the site is down again. We continue to work with our field ops team to rectify the issue. Sincerely, Iristel NOC
- monitoring Jul 18, 2026, 05:51 AM UTC
Dear Iristel Customers, Our team has implemented corrective action and the affected PSTN media gateway has been restored. We will keep this incident under monitoring to further assess its stability. Thank you for your patience. Regards, Iristel NOC
- resolved Jul 18, 2026, 11:56 PM UTC
Dear Iristel Customers, The issue has been resolved and the stability monitoring of the affected media gateway in the region has been positive with no logs of further downtime. All services have been restored to normal operation since 17th July at 07 PM EST. We would like to thank you for your patience and understanding. Regards, Iristel NOC
Service Outage in Yellowknife
Affected: NORTHWEST TERRITORIES
Timeline · 6 updates
Advisory: Wildfire alert near Fort Simpson, Northwest Territories
Affected: NORTHWEST TERRITORIES
Timeline · 2 updates
- monitoring Jun 29, 2026, 06:15 PM UTC
Dear Iristel Customers, We have been notified by our transit carrier that an ongoing wildfire near Fort Simpson, Northwest Territories, may cause connectivity disruptions to our fiber link affecting Norman Wells and Inuvik (NWT). At this time, the fire poses a potential risk to the infrastructure, but no damage has occurred. All services remain fully operational. We are actively monitoring the situation and will provide updates as new information becomes available. Sincerely, Iristel NOC
- resolved Jul 06, 2026, 06:02 PM UTC
Dear Iristel Customers, The fire risk has now subsided, we are closing this advisory.
[Fixed] Brief call failures in Inuvik, NT / Brefs échecs d'appels à Inuvik, T.N.-O.
Timeline · 1 update
Connectivity Issues in Inuvik
Affected: HOSTED PBXNORTHWEST TERRITORIES
Timeline · 4 updates
- investigating Jun 24, 2026, 09:32 PM UTC
Dear Iristel Customers, We would like to inform you that we are experiencing connectivity issues towards location Inuvik, NWT. We have reached out to our upstream carrier and they informed us that their switching team is investigating this issue. Impact: Calls in/out in the location may be affected ETR: Not available at this time. We apologize for the inconvenience. we will keep you updated. If you have any questions, please feel free to contact Iristel Support team at 416 800 4747 or [email protected] Thank you.
- investigating Jun 24, 2026, 09:35 PM UTC
We are continuing to investigate this issue.
- monitoring Jun 25, 2026, 03:46 AM UTC
Dear Iristel Customers, We are currently observing that the affected circuit has been up since 17:38 EDT. However, we have not yet received an official update or confirmation from our upstream carrier regarding the status of their investigation. We are continuing to monitor the situation closely and are awaiting further information from our upstream carrier. We will provide additional updates as soon as they become available. Thank you.
- resolved Jun 29, 2026, 06:08 PM UTC
Dear Iristel Customers, Following a thorough monitoring period, we are confident that all services have been fully restored and remain stable. We are now closing this incident advisory. If you continue to experience any issues, please reach out to the Iristel support team. Thank you for your patience and cooperation. Sincerely, Iristel NOC
[Fixed] Calls failing in Yukon and the Northwest Territories (fibre break) / Appels en échec au Yukon et dans les Territoires du Nord-Ouest (rupture de fibre optique)
Timeline · 1 update
Connectivity issues in Northern Canada
Affected: HOSTED PBXNORTHWEST TERRITORIES
Timeline · 7 updates
[Fixed] Appels en échec à Sainte-Agathe, Qc / Calls failing in Sainte-Agathe, QC
Timeline · 1 update
- monitoring Jun 05, 2026, 09:54 PM UTC
Thu, 04 Jun 2026 05:55:00 +0000: Nous avons un problème de connectivité à Sainte-Agathe (Québec). Les appels RTPC vers et depuis la région pourraient ne pas être établis. Le problème a commencé à 4 h 17 UTC. Nous enquêtons. We have a connectivity problem in Sainte-Agathe, QC. PSTN calls to and from the region may not complete. The problem began at 04:17 UTC. We are investigating. [Watching] Thu, 04 Jun 2026 15:57:00 +0000: Le service a été rétabli vers 12 h 16 UTC, et le problème semble réglé. Nous surveillons la situation. Service was restored at about 12:16 UTC, and the problem appears to be fixed. We are monitoring. [Fixed] Fri, 05 Jun 2026 21:54:00 +0000: Résolu. Tous les services fonctionnent normalement. Début : 4 h 17 UTC le 4 juin 2026 Fin : vers 12 h 16 UTC le 4 juin 2026 Nous sommes désolés des inconvénients causés. Resolved. All services are working normally. Start: 04:17 UTC on June 4, 2026 End: about 12:16 UTC on June 4, 2026 We apologize for the disruption.
PSTN Connectivity - Ste Agathe QC
Affected: QUEBEC
Timeline · 3 updates
- investigating Jun 04, 2026, 05:55 AM UTC
Dear Iristel Customers, Please be advised that we have a connectivity issue in Ste. Agathe QC. Call to and from PSTN in the region may face completion challenges. This is currently under investigation. Start Time : June 4, 2026 12:17AM EST Our sincere apologies for the issue and appreciate your cooperation. Sincerely, Iristel NOC
- monitoring Jun 04, 2026, 03:57 PM UTC
Dear Iristel Customers, We have been informed that service has been restored and the reported issue appears to be resolved. Resolution Time(approx.): 08:16 AM EST Our team will continue to closely monitor the situation to ensure service stability. If you continue to experience any issues, please contact our Support Team for assistance. Thank you for your patience and understanding. Best Regards, Iristel NOC
- resolved Jun 05, 2026, 09:54 PM UTC
Dear Iristel Customers, The issue had been resolved, and all services operating normally. We apologize for any inconvenience this may have caused and thank you for your patience. Sincerely, Iristel NOC
[Fixed] Calls failing in Winnipeg, MB (switch failure) / Appels en échec à Winnipeg, Man. (défaillance d'un commutateur)
Timeline · 1 update
PSTN Connectivity Issue - Winnipeg, Manitoba
Affected: MANITOBA
Timeline · 3 updates
- investigating May 31, 2026, 01:08 AM UTC
Dear Iristel Customers, Please be advised that we have a connectivity issue in the region of Winnipeg, Manitoba. Call to and from PSTN in the region may face completion challenges. Our senior engineers are investigating the situation. Start Time : May 30 0457H EST Our sincere apologies for the issue and appreciate your cooperation. Sincerely, Iristel NOC
- investigating Jun 01, 2026, 12:31 AM UTC
Dear Iristel Customer, We apologized for any inconvenience this incident may have caused especially in the delayed progress on the restoration. Our Senior Enigneers are still working on the case. Rest assured that this have been escalated and communicated to the proper channels to fast track the issue. We will keep you posted for any latest development. Thank you for your patience and understanding. Regards, Iristel NOC
- resolved Jun 01, 2026, 06:26 AM UTC
Dear Iristel Customers, Service was restored at 1:30 AM EST on June 1, 2026, after our senior engineers replaced a defective switch in the Winnipeg data center. We kindly request that you re-test the service and feel free to contact us if further assistance is needed. Thank you for your patience and understanding. Best regards, Iristel NOC
[Fixed] Appels en échec à Val-d'Or, Qc (défaillance d'une passerelle média) / Calls failing in Val-d'Or, QC (media gateway failure)
Timeline · 1 update
PSTN Connectivity: Val-d'Or, QC
Affected: QUEBEC
Timeline · 3 updates
- investigating May 29, 2026, 02:32 PM UTC
Dear Iristel Customers, We are currently experiencing a PSTN connectivity issue affecting the Val-d'Or, QC region. During this time, inbound and outbound calls involving PSTN-dependent carriers may fail. All other regions across Canada are operating normally. Our platform team is actively investigating the issue to restore full service as quickly as possible. We sincerely apologize for the disruption and appreciate your patience. Sincerely, Iristel NOC
- identified May 29, 2026, 05:03 PM UTC
Dear Iristel Customers, After a thorough investigation, our Platform Team has determined that the only way to resolve this outage is to perform an on-site device replacement. A replacement device has been sourced and fully configured for the affected location. One of our technicians will begin traveling to the region shortly to complete the replacement activity. The current estimated time for service restoration (ETR) is approximately 08:00 AM EDT tomorrow. We sincerely thank you for your patience and understanding during this time. Sincerely, Iristel NOC
- resolved May 30, 2026, 03:24 AM UTC
Dear Iristel Customers, Faulty media gateway device has been replaced and services should be working as expected. Restored Time: May 29, 2026 2300H Eastern Time May we request to re-test and feel free to contact us if further assistance is needed. Thank you for your patience and understanding. Regards, Iristel NOC
[Fixed] Intermittent call failures in the Richmond Hill area, ON (equipment room overheating) / Échecs d'appels intermittents dans le secteur de Richmond Hill, Ont. (surchauffe de la salle d'équipement)
Timeline · 1 update
[Fixed] Appels RTPC en échec à Val-d'Or, Qc (défaillance d'équipement soupçonnée) / PSTN calls failing in Val-d'Or, QC (suspected equipment failure)
Timeline · 1 update
PSTN connectivity: Richmond Hill, Ontario
Affected: ONTARIO
Timeline · 3 updates
- investigating May 01, 2026, 05:50 PM UTC
Dear Iristel Customers, We are experiencing an intermittent PSTN connectivity issue in our Richmond Hill, Ontario data-center. Some calls in the following regions will have intermittent reachability failures. All other regions and systems are active and have normal operations. Richmond Hill, Ontario Unionville, Ontario Thornhill, Ontario Markham, Ontario Newmarket, Ontario Our Platform team is investigating this issue further. We will keep this space updated as we receive additional information. Sincerely, Iristel NOC
- identified May 01, 2026, 09:19 PM UTC
Dear Iristel Customers, Our Platform Team has identified that the temperature in the equipment room where our device is located is currently very high. It appears that the air conditioning unit may be turned off or not functioning properly. The site admin is currently working to restore proper cooling in the room. We will provide further updates once the issue has been resolved. Sincerely, Iristel NOC
- resolved May 01, 2026, 11:25 PM UTC
Dear Iristel Customers, The incident has been restored by cooling down the the Telco room and cleaning of air filters to aide airflow. The equipment affected has been monitored up and is working as expected. Restored Time: 18:10 EDT May 01, 2026 May we request to re-test and contact us if further assistance is needed. Thank you for your patience anmd understanding. Regards, Iristel NOC