Iristel Outage History

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Iristel had 27 outages in the last 2 years totaling 24h 5m of downtime — averaging 1.1 incidents per month.

There were 27 Iristel outages since June 12, 2024 totaling 24h 5m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.iristel.com

Major July 19, 2024

Connectivity issues in Northern Canada

Detected by Pingoru
Jul 19, 2024, 09:15 PM UTC
Resolved
Jul 19, 2024, 11:28 PM UTC
Duration
2h 12m
Affected: YUKONNORTHWEST TERRITORIESNUNAVUT
Timeline · 2 updates
  1. investigating Jul 19, 2024, 09:15 PM UTC

    Dear Iristel Customers, We are currently experiencing PSTN connectivity issue in Northern Canada. During this incident, PSTN call completion involving NPA 867 may face challenges. Start time - 16:37 PM EST More information to follow. Regards Iristel NOC

  2. resolved Jul 19, 2024, 11:28 PM UTC

    Dear Iristel Customers, We are pleased to announce that connectivity issue in Northern Canada has been restored, and all impacted services have returned to normal operation. We sincerely appreciate your patience and understanding during this time. Restoration time - June 19, 2024 05:41:00 PM EST (approximately) Thank you for your continued support. Sincerely, Iristel NOC

Read the full incident report →

Major June 12, 2024

Connectivity Issues in Fredericton

Detected by Pingoru
Jun 12, 2024, 04:39 PM UTC
Resolved
Jun 13, 2024, 02:32 PM UTC
Duration
21h 52m
Affected: NEW BRUNSWICK
Timeline · 3 updates
  1. investigating Jun 12, 2024, 04:39 PM UTC

    Dear Iristel Customers, Please be advised that we have a connectivity issue in the region of Fredericton. This issue will impact PSTN calls in both directions. The root cause of the issue is unknown and currently under investigation by our partner carrier in the region. We will keep this space updated as more information is made available to us. Start time - June 12, 2024 08:25:00 AM EST (approximately) We apologize for the interruptions and appreciate your patience. Sincerely, Iristel NOC

  2. resolved Jun 13, 2024, 02:32 PM UTC

    Dear Iristel Customers, We are pleased to announce that connectivity has been restored to Fredericton, and all impacted services have returned to normal operation. However, we are still awaiting the root cause of the outage from our Service Provider. Rest assured, we will provide further updates as soon as this information becomes available. We sincerely appreciate your patience and understanding during this time. Restoration time - June 13, 2024 09:59:00 AM EST (approximately) Thank you for your continued support.

  3. postmortem Jun 21, 2024, 02:27 PM UTC

    Dear Valued Iristel Customers, We regret to inform you of a delay in processing the RCA. We have received the latest update from our service provider and would like to share it with you. **Outage Duration:** Start: June 12th 2024 – 8:30 AM ATL End: June 13th 2024 – 9:04 AM ATL **Summary:** Due to an error and miscommunication at the colocation space with a previous provider there was a cabling issue that resulted in an outage for this site. Technicians were dispatched to resolve the outage. **Cause:** Cabling issue caused by colocation space provider. **Resolution:** Field technicians fixed cabling issues. Thank you for your patience and understanding. Sincerely, Iristel NOC

Read the full incident report →