Iristel incident

Calls failing in Fredericton, NB / Appels en échec à Fredericton, N.-B.

Minor Resolved View vendor source →

Iristel experienced a minor incident on August 30, 2026 affecting NEW BRUNSWICK and New Brunswick, lasting 1d 4h. The incident has been resolved; the full update timeline is below.

Started
Aug 30, 2026, 01:30 AM UTC
Resolved
Aug 31, 2026, 05:50 AM UTC
Duration
1d 4h
Detected by Pingoru
Aug 30, 2026, 01:30 AM UTC

Affected components

NEW BRUNSWICKNew Brunswick

Update timeline

  1. investigating Aug 30, 2026, 01:30 AM UTC

    We have a PSTN connectivity problem in the Fredericton, NB region. Inbound and outbound calls with carriers that depend on the PSTN may fail. All other regions of Canada are working normally. The problem began at about 01:30 UTC. Our team is investigating with the parties involved. --- Nous avons un problème de connectivité RTPC dans la région de Fredericton (Nouveau-Brunswick). Les appels entrants et sortants avec les fournisseurs qui dépendent du RTPC pourraient échouer. Toutes les autres régions du Canada fonctionnent normalement. Le problème a commencé vers 1 h 30 UTC. Notre équipe enquête avec les parties concernées.

  2. investigating Aug 30, 2026, 02:09 AM UTC

    Dear Iristel Customers, We are currently experiencing a PSTN connectivity issue affecting Fredericton, New Brunswick region. During this time, inbound and outbound calls involving PSTN-dependent carriers may fail. All other regions across Canada are operating normally. Our team is investigating the issue and coordinating with the stake holders to investigate and restore the full service as quickly as possible. Approximate Downtime: August 29, 2026 2130H EDT We sincerely apologize for the disruption and we will provide update as we move along. We appreciate your patience and understanding. Sincerely, Iristel NOC

  3. investigating Aug 31, 2026, 12:22 AM UTC

    The restoration is taking longer than usual. Our field team is on its way to the site to inspect and troubleshoot. --- Le rétablissement prend plus de temps que d'habitude. Notre équipe sur le terrain est en route vers le site pour inspecter et dépanner l'équipement.

  4. investigating Aug 31, 2026, 12:22 AM UTC

    Dear Iristel Customers, We apologize for the unsual delay in restoration of this incident. Our field team is on their way to the site for further inspection and troubleshooting. We will keep you posted for any development. We appreciate your understanding and patience on this matter. Thank you. Regards, Iristel NOC

  5. monitoring Aug 31, 2026, 05:50 AM UTC

    Sun, 30 Aug 2026 02:09:00 +0000: We have a PSTN connectivity problem in the Fredericton, NB region. Inbound and outbound calls with carriers that depend on the PSTN may fail. All other regions of Canada are working normally. The problem began at about 01:30 UTC. Our team is investigating with the parties involved. Nous avons un problème de connectivité RTPC dans la région de Fredericton (Nouveau-Brunswick). Les appels entrants et sortants avec les fournisseurs qui dépendent du RTPC pourraient échouer. Toutes les autres régions du Canada fonctionnent normalement. Le problème a commencé vers 1 h 30 UTC. Notre équipe enquête avec les parties concernées. [Investigating] Mon, 31 Aug 2026 00:22:00 +0000: The restoration is taking longer than usual. Our field team is on its way to the site to inspect and troubleshoot. Le rétablissement prend plus de temps que d'habitude. Notre équipe sur le terrain est en route vers le site pour inspecter et dépanner l'équipement. [Fixed] Mon, 31 Aug 2026 05:50:00 +0000: Resolved. The outage is over, and services are restored. Start: about 01:30 UTC on August 30, 2026 End: by 05:50 UTC on August 31, 2026 (restoration time not confirmed) We apologize for the disruption. Résolu. La panne est terminée, et les services sont rétablis. Début : vers 1 h 30 UTC le 30 août 2026 Fin : au plus tard 5 h 50 UTC le 31 août 2026 (heure du rétablissement non confirmée) Nous sommes désolés des inconvénients causés.

  6. resolved Aug 31, 2026, 05:50 AM UTC

    Resolved. The outage is over, and services are restored. - Start: about 01:30 UTC on August 30, 2026 - End: by 05:50 UTC on August 31, 2026 (restoration time not confirmed) We apologize for the disruption. --- Résolu. La panne est terminée, et les services sont rétablis. - Début : vers 1 h 30 UTC le 30 août 2026 - Fin : au plus tard 5 h 50 UTC le 31 août 2026 (heure du rétablissement non confirmée) Nous sommes désolés des inconvénients causés.

  7. resolved Aug 31, 2026, 05:50 AM UTC

    Dear Iristel Customers, We are pleased to inform you that the outage has been resolved and services has been restored. Uptime: Aug. 31, 2026 6PM EDT For any other concerns and incidents, please do not hesitate to inform us and we will gladly assists you. Regards, Iristel NOC