iQmetrix Outage History

There were 7 iQmetrix outages since February 3, 2026 totaling 70h 54m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.iqmetrix.com

Major April 29, 2026

Verizon ISPU Pick and Pack Issues

Detected by Pingoru: Apr 29, 2026, 03:47 PM UTC
Resolved: Apr 29, 2026, 05:37 PM UTC
Duration: 1h 50m

Affected: Verizon BOPIS

Timeline · 2 updates

investigating Apr 29, 2026, 03:47 PM UTC

We are aware of an issue causing Verizon ISPU orders to not proceed to Ready for Pickup status due to an "An unexpected error occurred while communicating with Verizon. Please try again" error. Our Incident Management Team has reached out to Verizon and both sides are investigating.
resolved Apr 29, 2026, 05:37 PM UTC

Our Incident Management team and Verizon have given the all clear. Verizon ISPU should now be performing normally. If you are still experiencing issues please engage our Support Team.

Read the full incident report →

Minor March 30, 2026

Hyla Integration Errors

Detected by Pingoru: Mar 30, 2026, 06:31 PM UTC
Resolved: Mar 31, 2026, 04:26 PM UTC
Duration: 21h 54m

Affected: Trade-In

Timeline · 2 updates

investigating Mar 30, 2026, 06:31 PM UTC

We are aware of an issue with the HYLA integration causing errors with multiple clients. Our Incident Management Team has engaged HYLA to investigate.
resolved Mar 31, 2026, 04:26 PM UTC

We have been given the all clear. This issue is resolved.

Read the full incident report →

Minor March 9, 2026

Release Canidate login failures

Detected by Pingoru: Mar 09, 2026, 09:30 PM UTC
Resolved: Mar 10, 2026, 02:34 PM UTC
Duration: 17h 3m

Affected: Logins

Timeline · 3 updates

investigating Mar 09, 2026, 09:30 PM UTC

We are actively investigating login errors when attempting to use the release candidate environment. This does not impact production sales or service.
monitoring Mar 09, 2026, 09:46 PM UTC

Service updates have been completed and login access has been resolved.
resolved Mar 10, 2026, 02:34 PM UTC

This incident has been resolved.

Read the full incident report →

Minor March 9, 2026

Telus/Koodo Integration

Detected by Pingoru: Mar 09, 2026, 05:19 PM UTC
Resolved: Mar 10, 2026, 03:33 PM UTC
Duration: 22h 14m

Affected: Telus/Koodo Carrier Integration

Timeline · 3 updates

investigating Mar 09, 2026, 05:19 PM UTC

We are aware of an issue with Telus/Koodo Carrier Integration causing issues with multiple clients. Our Incident Management Team is currently investigating. More updates to follow.
monitoring Mar 09, 2026, 05:52 PM UTC

The IM team has investigated and found that the issue appears to be on Telus' end. We have reached out to them and are awaiting their response. We will update you when we have additional information.
resolved Mar 10, 2026, 03:33 PM UTC

We have been informed by Telus that the root cause was identified - a code change was prematurely deployed to production on Monday morning. This change will be rolled back on Thursday at 8:00 AM ET.

Read the full incident report →

Major February 7, 2026

RQmobile Login Issues

Detected by Pingoru: Feb 07, 2026, 03:21 PM UTC
Resolved: Feb 07, 2026, 07:32 PM UTC
Duration: 4h 10m

Affected: Logins

Timeline · 5 updates

investigating Feb 07, 2026, 03:21 PM UTC

Our team's are aware of the issue with RQmobile login's and are working to identify the cause.
identified Feb 07, 2026, 03:57 PM UTC

The RQmobile login issues are being caused by degradation in the Microsoft WestUS region. We're actively investigating mitigation options.
identified Feb 07, 2026, 05:37 PM UTC

Our team deployed a mitigation step but it did not resolve the issue and we are continuing to investigate.
monitoring Feb 07, 2026, 07:13 PM UTC

Our teams believe the issue is now resolved, however we are monitoring before calling an all clear.
resolved Feb 07, 2026, 07:32 PM UTC

This incident has been resolved.

Read the full incident report →

Notice February 3, 2026

Support Chat not available

Detected by Pingoru: Feb 03, 2026, 07:40 PM UTC
Resolved: Feb 03, 2026, 11:15 PM UTC
Duration: 3h 35m

Affected: General RQ

Timeline · 5 updates

investigating Feb 03, 2026, 07:40 PM UTC

We are currently investigating the Support Chat feature not working
identified Feb 03, 2026, 07:44 PM UTC

Currently Messaging functionality within Support and Community is unavailable. This is due to current ongoing Status issues with Salesforce. We are monitoring and will provide an update as soon as service is restored. Until that time, please direct all Support inquiries to [email protected]
identified Feb 03, 2026, 09:58 PM UTC

Messaging functionality within Support and Community is unavailable due to current ongoing Status issues with Salesforce. We are monitoring and will provide an update as soon as service is restored. Please continue to direct all Support inquiries to [email protected]
identified Feb 03, 2026, 10:40 PM UTC

Messaging functionality within Support and Community remains unavailable due to an ongoing issue with Salesforce who is currently working to resolve this. We are monitoring and will provide updates as they become available to us. Please continue to direct all Support inquiries to [email protected]
resolved Feb 03, 2026, 11:15 PM UTC

We have been given the all clear on this issue. Support Chat should now be performing normally. If you are still experiencing issues please let us know via [email protected]

Read the full incident report →

Minor February 3, 2026

Errors and Latency with Multiple Services

Detected by Pingoru: Feb 03, 2026, 07:22 PM UTC
Resolved: Feb 03, 2026, 07:28 PM UTC
Duration: 5m

Affected: General RqmobileCarrier IntegrationCarrier Integration

Timeline · 3 updates

investigating Feb 03, 2026, 07:22 PM UTC

We are currently investigating an issue that is causing errors and latency with multiple services including Carrier Integration
investigating Feb 03, 2026, 07:26 PM UTC

We are now calling the all clear. This incident is now resolved. If you have any lingering issues please reach out to our Support Team.
resolved Feb 03, 2026, 07:28 PM UTC

This incident has been resolved.

Read the full incident report →

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