iQmetrix Outage History
iQmetrix is up right nowPingoru has recorded 51 incidents for iQmetrix: 20 in the last 12 months and 2 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 1 | 2 of 720 (0%) |
| May 2026 | 0 | 0 of 744 (0%) |
| June 2026 | 1 | 1 of 720 (0%) |
| July 2026 | 1 | 4 of 744 (1%) |
| August 2026 | 0 | 0 of 744 (0%) |
| September 2026 | 0 | 0 of 720 (0%) |
| October 2026 | 2 | 1 of 588 (0%) |
Incidents, newest first
Minor July 8, 2025 RQ Crashing when processing Dropship 19h 22m Carrier Integration
Started Jul 08, 2025, 06:44 PM UTC· resolved Jul 09, 2025, 02:07 PM UTC
- investigating Jul 08, 2025, 06:44 PM UTC
We have reports from some clients that RQ is crashing when attempting to process a Dropship sale. Our Incident Management Team has been engaged and is currently investigating. All other functionality is working as expected currently. We will provide additional updates as information becomes available.
- identified Jul 08, 2025, 06:52 PM UTC
Our Team has identified the issue and is working to implement changes to resolve any further crashing with Dropship. More updates to follow.
- identified Jul 08, 2025, 07:26 PM UTC
Our team has identified the fix however will not be able to implement it safely until later this evening due concerns around impacting other services within RQ. We will be monitoring the issue until our Team implements a fix this evening.
- resolved Jul 09, 2025, 02:07 PM UTC
This incident is now resolved.
Minor June 10, 2025 Verizon Carrier Integration Degraded Service 3h 41m Verizon Carrier Integration
Started Jun 10, 2025, 03:56 PM UTC· resolved Jun 10, 2025, 07:37 PM UTC
- identified Jun 10, 2025, 03:56 PM UTC
Some clients are currently experiencing issues with degraded performance related to Verizon Carrier Integration. This problem appears to be originating from Verizon's end. We have reached out to Verizon, and they are actively reviewing the situation and working towards a resolution. We will provide more information as soon as we receive updates from Verizon.
- identified Jun 10, 2025, 04:52 PM UTC
This issue is still ongoing. Verizon is reviewing and working on resolution. More updates will follow as information becomes available.
- resolved Jun 10, 2025, 07:37 PM UTC
Verizon has reported this issue is resolved.
Minor June 9, 2025 Support Case Creation for Emails in Salesforce Currently Down 1h 43m General RQ
Started Jun 09, 2025, 03:51 PM UTC· resolved Jun 09, 2025, 05:34 PM UTC
- investigating Jun 09, 2025, 03:51 PM UTC
Currently routing for Support emails are not creating cases within our Ticketing System. We are actively working to resolve the issue. Support is still available via chat. More updates to follow.
- investigating Jun 09, 2025, 04:08 PM UTC
Salesforce has been engaged to help in resolution of the issue. We will provide more updates as they become available.
- identified Jun 09, 2025, 05:00 PM UTC
The issue has been identified and we are working to resolve currently. More updates to follow.
- resolved Jun 09, 2025, 05:34 PM UTC
This incident is now resolved. This was due to a Bug on the Salesforce side that was defaulting the send configuration for the automation flow. We have verified the source and have implemented a work around as directed by Salesforce. Tickets are now generating correctly. If you do not get a reply to your created case within 24 hrs, please create a new Support Request with our team at [email protected].
Major June 6, 2025 ISPU Setup Error - Not Enabled Error 37m Hub
Started Jun 06, 2025, 01:39 PM UTC· resolved Jun 06, 2025, 02:16 PM UTC
- investigating Jun 06, 2025, 01:39 PM UTC
We are currently seeing an issue with ISPU Setup receiving the error 'In-Store Pick up is not enabled for this company' in Hub. We have engaged our Incident Management Team and are currently investigating. More Updates to follow.
- investigating Jun 06, 2025, 01:53 PM UTC
Our Teams are continuing to investigate the source of the issue. We have engaged additional teams internally. More updates to follow.
- monitoring Jun 06, 2025, 02:07 PM UTC
Our team believes they have identified the issue and are currently monitoring. We are seeing successes but want to remain in a monitoring state until we confirm full resolution of the issue. More updates to follow.
- resolved Jun 06, 2025, 02:16 PM UTC
This incident has ben resolved. We are giving the all clear
Major April 14, 2025 RQ Login Issue 7m Logins
Started Apr 14, 2025, 08:11 PM UTC· resolved Apr 14, 2025, 08:19 PM UTC
- investigating Apr 14, 2025, 08:11 PM UTC
We are currently receiving reports of Login issues with RQ. Our Incident Management Team has been engaged and is currently investigating the issue. More updates to follow.
- investigating Apr 14, 2025, 08:15 PM UTC
Our Incident Management team has confirmed that this may be impacting Logins and Reporting. We are actively investigating the incident. More Updates to follow.
- resolved Apr 14, 2025, 08:19 PM UTC
The incident related to Logins has been Resolved. Please exit and re-launch the application. If you are still experiencing issues, please reach out to our Support Team.
Major April 8, 2025 Payment Partial Disruption - Unable to Initialize after 'Declined' Response 3h 28m Integrated Payments
Started Apr 08, 2025, 07:45 PM UTC· resolved Apr 08, 2025, 11:14 PM UTC
- investigating Apr 08, 2025, 07:45 PM UTC
We have reports from some client of payments throwing a 'Declined' response and then failing device initialization after. Our Incident Management Team has been engaged and is currently investigating. More updates to follow.
- investigating Apr 08, 2025, 08:01 PM UTC
Our team is currently implementing mitigation procedures and continuing to investigate the source of the issue. More updates to follow.
- investigating Apr 08, 2025, 08:46 PM UTC
Our team is continuing to investigate and gather data related to the ongoing incident. Mitigation steps so far have had limited success. More updates will follow.
- investigating Apr 08, 2025, 10:16 PM UTC
Our team is continuing to investigate and gather data related to the ongoing incident. Mitigation steps so far have had limited success. More updates will follow.
- resolved Apr 08, 2025, 11:14 PM UTC
The issue involving Payment Processing has now been resolved. F5 added 2 new IPs to one of the regions iQmetrix uses, today they had maintenance in the region and they moved to using the new IPs. Given that we had not allowlisted them our PCI environment started rejecting the calls with a 403 error message causing the issue. All systems have returned to normal. If you are still experiencing issues, please reach out and engage our Support Team.
Major April 1, 2025 AppleCare Canada Invoice Failure 1d 20h Warranty
Started Apr 01, 2025, 06:39 PM UTC· resolved Apr 03, 2025, 03:35 PM UTC
- investigating Apr 01, 2025, 06:39 PM UTC
We have report of Applecare failing when invoicing for Canadian Client. Our Incident Management Team has been engaged to investigate the issue. More updates will follow.
- investigating Apr 01, 2025, 06:55 PM UTC
We are continuing to investigate the issue. More updates to follow.
- identified Apr 01, 2025, 07:04 PM UTC
Our team has identified the issue and is now working towards a resolution. More updates to follow.
- identified Apr 01, 2025, 07:25 PM UTC
Our team is currently still working to resolve the identified issue. More updates will follow.
- identified Apr 01, 2025, 07:37 PM UTC
We have identified an issue related to specific certificates. Our team has reached out to AppleCare for assistance in resolving this matter. This incident will remain ongoing until we receive additional information from Apple regarding the next steps. We apologize for any inconvenience this may cause and appreciate your patience as we work towards a resolution.
- identified Apr 01, 2025, 09:06 PM UTC
This incident is still active. Our teams are currently waiting on a response back from Apple on next steps. We apologize for any inconvenience this may cause and appreciate your patience as we work towards a resolution.
- identified Apr 02, 2025, 02:12 PM UTC
Our team is still waiting on next steps from Apple on resolution of the ongoing AppleCare incident. Our team is on stand by until we receive further instructions. We apologize for any inconvenience this may cause and appreciate your patience as we work towards a resolution.
- identified Apr 02, 2025, 05:54 PM UTC
Our team is still waiting on next steps from Apple on resolution of the ongoing AppleCare incident. Our team is on stand by until we receive further instructions. We are expect additional information this afternoon. We apologize for any inconvenience this may cause and appreciate your patience as we work towards a resolution.
- resolved Apr 03, 2025, 03:35 PM UTC
The issue with AppleCare+ is now resolved and our internal teams and Apple have given the all clear. All Systems have returned to normal. If you are still experiencing issues, please reach out and engage our Support Team.
Critical March 26, 2025 RQ Service Disruption - Multiple Services impacted 44m General RQ, Logins
Started Mar 26, 2025, 04:40 PM UTC· resolved Mar 26, 2025, 05:24 PM UTC
- investigating Mar 26, 2025, 04:40 PM UTC
RQ is currently experiencing a Service Disruption. Clients are reporting issues with login/authentication as well as other services being impacted. Our Incident Management team has been engaged and is actively investigating the issue. More updates to follow.
- investigating Mar 26, 2025, 04:50 PM UTC
Our Incident Management team is currently performing mitigation procedures to resolve the issue. We are still investigating and identifying the root cause. More updates to follow.
- monitoring Mar 26, 2025, 05:05 PM UTC
Mitigation procedures were implemented and we are seeing increased system health. We are currently moving this incident to a monitoring state. More updates will follow.
- resolved Mar 26, 2025, 05:24 PM UTC
This issue is now resolved and our internal teams have given the all clear. All systems have returned to normal. If you are still having issues please reach out and engage our Support Team.
Major March 4, 2025 Viva Tracker Service Disruption 5m Website Log-in
Started Mar 04, 2025, 03:38 PM UTC· resolved Mar 04, 2025, 03:43 PM UTC
- investigating Mar 04, 2025, 03:38 PM UTC
We are currently seeing a service disruption related to VivaTracker. Our Team is actively investigating the issue. More updates to follow.
- resolved Mar 04, 2025, 03:43 PM UTC
This incident has been resolved.
Notice March 3, 2025 RQ Disruption - Multiple RQ Services 22h 55m General RQ, Logins
Started Mar 03, 2025, 04:52 PM UTC· resolved Mar 04, 2025, 03:47 PM UTC
- identified Mar 03, 2025, 04:52 PM UTC
Currently we are seeing a service disruption related to multiple services within RQ. Our Incident Management Team has identified this may be related to a larger Microsoft outage that is currently on going. More updates to follow.
- identified Mar 03, 2025, 05:05 PM UTC
Currently our Incident Management team is moving traffic to restore service. The issue has been identified as a Microsoft issue however we are attempting to failover to see if it will mitigate the impact. More updates to follow.
- identified Mar 03, 2025, 05:30 PM UTC
After the failover we are still seeing timeouts but invoicing is showing improvement. Our team is continuing to work on mitigating the incident. More updates to follow.
- identified Mar 03, 2025, 05:54 PM UTC
Our team has implemented additional mitigation measures and is currently monitoring to see impact. More updates to follow.
- identified Mar 03, 2025, 06:03 PM UTC
Our team is continuing to monitor and investigate mitigation steps related to the Microsoft incident. The majority of impact appears to be for Canadian clients however may not be limited to them. We have currently not seen invoice impact for US Clients and will continue to monitor. Additional updates to follow.
- identified Mar 03, 2025, 06:26 PM UTC
Our Incident Management Team has confirmed everything is looking healthy. Largest impact was on Canadian clients however we did see timeouts in RQ for a subset of American clients, if you were experiencing issues during that time please reach out to our Support team to investigate further. We will continue to monitor but at this time we are resolving this incident.
- identified Mar 04, 2025, 03:27 PM UTC
Resolved
- resolved Mar 04, 2025, 03:47 PM UTC
This incident has been resolved.
Minor March 3, 2025 RQ Support Service Degraded 23h 6m General RQ
Started Mar 03, 2025, 04:41 PM UTC· resolved Mar 04, 2025, 03:47 PM UTC
- investigating Mar 03, 2025, 04:41 PM UTC
Currently we are seeing an impact some Support Services. Clients are still able to access live chat and submit support requests. Other support services are impacted which may delay response times. We are actively working to resolve the issue.
- identified Mar 03, 2025, 07:48 PM UTC
We have identified that the issue is related to impacted Microsoft services specifically O365 services. We are waiting for confirmation from Microsoft on resolution before some support services are restored. Live Chat and email submission has no impact currently.
- identified Mar 04, 2025, 03:30 PM UTC
We are continuing to work on a fix for this issue.
- resolved Mar 04, 2025, 03:47 PM UTC
This incident has been resolved.
Major February 27, 2025 RQ Service Disruption - Accounts/Auth 20m General RQ
Started Feb 27, 2025, 05:31 PM UTC· resolved Feb 27, 2025, 05:52 PM UTC
- investigating Feb 27, 2025, 05:31 PM UTC
Our Alerting and client reports have indicated an issue with RQ that may be impacting multiple services including Logins and Invoicing. Our team is actively investigating the issue to work towards a resolution. More updates to follow.
- investigating Feb 27, 2025, 05:43 PM UTC
Our Team is still investigating the source of the issue. All services that our Incident Management team has checked are healthy. Possibly related to a larger internet traffic issue and our team is working to confirm. More updates to follow.
- resolved Feb 27, 2025, 05:52 PM UTC
Errors have stabilized and are seeing reports of successes. All signs point to a broader internet outage beyond our control. We are standing down. If you have any lingering issues please reach out to our Support team.
Minor February 19, 2025 iQmetrix Support - Live Chat and Offline Chat Service Disruption 42m General RQ
Started Feb 19, 2025, 03:23 PM UTC· resolved Feb 19, 2025, 04:05 PM UTC
- investigating Feb 19, 2025, 03:23 PM UTC
We are currently experiencing an issue with our Live Chat Support for RQ. This is impacting Live Chat and Offline Support Case submission via the Support and Community website. You are still able to submit Support cases via our direct email at [email protected]. We are actively engaged with Salesforce Technical Support to resolve the issue. More updates to follow.
- resolved Feb 19, 2025, 04:05 PM UTC
The issue has been identified as an endpoint change that was made on Salesforce servers. This was not communicated out to our team. We have updated the endpoints and service should now be working as expected. We are marking this issue as resolved.
Major February 13, 2025 RQ Universal Login 52m Logins
Started Feb 13, 2025, 03:55 PM UTC· resolved Feb 13, 2025, 04:48 PM UTC
- investigating Feb 13, 2025, 03:55 PM UTC
We have reports of login issues with RQ. Our team is investigating the issue and working on remediation. Some re-attempts to login have been successful but we are still seeing failures. More updates to follow.
- investigating Feb 13, 2025, 04:14 PM UTC
Our team is still investigating this issue. We expect this would have broad impact , not just login issues. Our team is actively working on a resolution to the issue. More updates to follow.
- monitoring Feb 13, 2025, 04:15 PM UTC
Our team has implemented a fix and currently monitoring the issue. More updates to follow.
- resolved Feb 13, 2025, 04:48 PM UTC
Our team is now marking this issue as resolved. We are continuing to see traffic being served fast and successfully since we implemented the fix. If you continue to experience issues, please reach out to our Support team with information.
Major February 12, 2025 RQmobile Carrier Integration Disruption 36m Carrier Integration
Started Feb 12, 2025, 03:53 PM UTC· resolved Feb 12, 2025, 04:30 PM UTC
- identified Feb 12, 2025, 03:53 PM UTC
Carrier Integration on RQmobile is throwing errors when attempting to integrate. Our Incident Management Team has identified the issue and are currently looking at a rollback of the service. More updates to follow.
- monitoring Feb 12, 2025, 04:25 PM UTC
Our Team has completed the rollback of the service and is currently monitoring. More updates to follow.
- resolved Feb 12, 2025, 04:30 PM UTC
Our team has monitored and we have clients reporting successes. We are marking the incident as all clear. If you have any further issues please reach out to our Support Team with additional information for investigation.
Minor January 9, 2025 Latency and connection issues impacting payments 29m Integrated Payments
Started Jan 09, 2025, 04:02 PM UTC· resolved Jan 09, 2025, 04:32 PM UTC
- identified Jan 09, 2025, 04:02 PM UTC
We have reports of some clients in the Eastern region receiving errors when processing payments. Our Incident Management team is currently investigating and believe the issue may be related to an issue with Microsoft Azure services. More to follow.
- monitoring Jan 09, 2025, 04:21 PM UTC
We are receiving reports of successful transactions. Our Incident Management implemented mitigation and has moved traffic from the impacted Microsoft Services. We are currently monitoring the issue.
- resolved Jan 09, 2025, 04:32 PM UTC
Our Incident Management team has given the all clear for this issue. If you continue to experience problems, please reach out to our support team for investigation.