IONOS Canada Outage History
IONOS Canada is up right nowPingoru has recorded 61 incidents for IONOS Canada: 57 in the last 12 months and 27 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 5 | 4 of 720 (1%) |
| May 2026 | 2 | 18 of 744 (2%) |
| June 2026 | 4 | 5 of 720 (1%) |
| July 2026 | 4 | 275 of 744 (37%) |
| August 2026 | 10 | 89 of 744 (12%) |
| September 2026 | 10 | 66 of 720 (9%) |
| October 2026 | 7 | 30 of 523 (6%) |
Incidents, newest first
Major October 22, 2026 Disruption in several Control Panel areas 2h 9m IONOS Control Panel
Started Oct 22, 2026, 02:02 PM UTC· resolved Oct 22, 2026, 04:12 PM UTC
- investigating Oct 22, 2026, 02:02 PM UTC
During this time, configurations in some areas of your control panel may be limited.
- resolved Oct 22, 2026, 04:12 PM UTC
The issue has been resolved.
Major October 21, 2026 Security maintenance: Short interruptions possible on PHP-based services 19h 5m Web Hosting, Web Hosting Windows, MyWebsite (ordered before 09/06/2017), IONOS Control Panel and 3 more
Started Oct 21, 2026, 03:25 PM UTC· resolved Oct 22, 2026, 10:30 AM UTC
- identified Oct 21, 2026, 03:25 PM UTC
What’s happening? A critical security gap has been found in PHP, a technology used by many websites and web applications worldwide. The PHP developers and national security authorities have issued urgent warnings and recommend installing the security update immediately, as attacks are expected within hours. To protect you and your data, we’re installing the security update across our systems right now. We expect to be finished within the next 24 hours. What does this mean for you? While we update our systems, some websites and services may be slow or briefly unavailable. We’re taking this step to protect you. If you run a self-managed application, for example on a VPS or Bare Metal Server, please install the PHP security update as soon as possible to protect your systems. You can find more information here: https://www.php.net/ Thank you for your patience and understanding.
- identified Oct 21, 2026, 03:52 PM UTC
We will post an update as soon as new information becomes available.
- identified Oct 21, 2026, 09:03 PM UTC
We are continuing to work on restoring these features (services).
- identified Oct 22, 2026, 04:51 AM UTC
We are still working on resolving the technical issue. Thank you for your patience.
- identified Oct 22, 2026, 07:13 AM UTC
The Website Builder and IONOS Control Panel systems are stable and all services are functioning normally again.
- monitoring Oct 22, 2026, 07:58 AM UTC
The systems are stable and all services are functioning normally again. Further information regarding the security vulnerability can be found at https://www.ionos.com/newsroom/news/php-vulnerabilities-websites-hosted-with-ionos-are-protected/
- resolved Oct 22, 2026, 10:30 AM UTC
Websites and hosting at IONOS are protected. Two critical vulnerabilities in the PHP core were disclosed yesterday. Attackers could exploit them to run their own code on a website and gain access to customer data. PHP installations worldwide are affected, regardless of hosting provider. On October 21, 2026, the PHP project released security updates to fix these vulnerabilities. At IONOS, PHP is used by services including Web Hosting, Managed WordPress, MyWebsite 8, Managed Nextcloud and HiDrive Next. IONOS already rolled out the official updates across all platforms it operates itself. Customers do not need to take any action. Anyone running PHP themselves—for example, on a VPS or dedicated server—should install the update for the [latest PHP version](http://www.php.net) immediately. IONOS implemented additional protective measures before the updates were released. Its hosting platforms use customized PHP configurations and active firewall rules to block suspicious requests and reduce risk. However, only the official update can permanently fix the vulnerabilities. Beware of phishing: Fraudsters often exploit vulnerabilities like these in phishing attempts, sending fake emails to obtain login credentials. IONOS advises customers not to click links in emails referring to the PHP vulnerabilities or enter their login details. Further information regarding the security vulnerability can be found at https://www.ionos.com/newsroom/news/php-vulnerabilities-websites-hosted-by-ionos-are-protected/
Minor October 14, 2026 Limited functionality of Support Tools 12m Support Tool
Started Oct 14, 2026, 07:53 AM UTC· resolved Oct 14, 2026, 08:05 AM UTC
- identified Oct 14, 2026, 07:53 AM UTC
Due to a technical issue with our Support Tools, our Customer Service Team may not be able to answer all questions related to your account.
- resolved Oct 14, 2026, 08:05 AM UTC
The issue has been resolved.
Minor October 13, 2026 Access to Webspace Explorer may not be possible 2h 44m Web Hosting, Wordpress Hosting
Started Oct 13, 2026, 11:47 AM UTC· resolved Oct 13, 2026, 02:32 PM UTC
- identified Oct 13, 2026, 11:47 AM UTC
We are currently investigating an issue that may affect some customers when accessing their Webspace Explorer.
- resolved Oct 13, 2026, 02:32 PM UTC
The issue has been resolved.
Minor October 9, 2026 Some websites may be inaccessible 2h 10m Wordpress Hosting
Started Oct 09, 2026, 12:03 PM UTC· resolved Oct 09, 2026, 02:13 PM UTC
- identified Oct 09, 2026, 12:03 PM UTC
Some customers may be experiencing issues accessing their websites.
- resolved Oct 09, 2026, 02:13 PM UTC
The issue has been resolved.
Major October 1, 2026 Placing orders is temporarily not possible 3h 15m IONOS Order Page
Started Oct 01, 2026, 04:59 PM UTC· resolved Oct 01, 2026, 08:15 PM UTC
- identified Oct 01, 2026, 04:59 PM UTC
Some customers may be experiencing issues when ordering products.
- identified Oct 01, 2026, 07:31 PM UTC
Our technicians are currently working on resolving this issue.
- resolved Oct 01, 2026, 08:15 PM UTC
The issue has been resolved.
Minor September 22, 2026 Critical Security Update: WordPress Core Vulnerability (CVE-2026-87902) 2d 10h Wordpress Hosting, Wordpress Pro
Started Sep 22, 2026, 09:38 PM UTC· resolved Sep 25, 2026, 07:57 AM UTC
- identified Sep 22, 2026, 09:38 PM UTC
A critical security vulnerability affects WordPress versions 4.7.0 through 7.1.1, which can allow remote code execution under specific conditions. Managed WordPress Customers No action needed:IONOS is automatically patching your site and deploying proactive security measures Self-Managed WordPress Customers Action required: Update WordPress immediately to the latest version More updates will be posted here as new information becomes available.
- resolved Sep 25, 2026, 07:57 AM UTC
The issue has been resolved.
Minor September 22, 2026 Disruption on several services 1h 13m IONOS Login, Support Tool
Started Sep 22, 2026, 09:36 AM UTC· resolved Sep 22, 2026, 10:49 AM UTC
- identified Sep 22, 2026, 09:36 AM UTC
We are currently experiencing outages affecting multiple services. Services below may be affected: - Difficulties logging into the Control Panel. - Support Tool Our team is aware of the issue and is actively working to resolve it as quickly as possible. We appreciate your patience during this time and will provide updates as soon as we have more information.
- resolved Sep 22, 2026, 10:49 AM UTC
The issue has been resolved.
Minor September 15, 2026 Web Projects is inaccessible in the Control Panel 44m IONOS Control Panel
Started Sep 15, 2026, 06:18 AM UTC· resolved Sep 15, 2026, 07:03 AM UTC
- identified Sep 15, 2026, 06:18 AM UTC
Access to Web Projects in the Control Panel is temporarily restricted.
- resolved Sep 15, 2026, 07:03 AM UTC
The issue has been resolved.
Minor September 8, 2026 Websites are inaccessible 25m MyWebsite NOW
Started Sep 08, 2026, 09:00 AM UTC· resolved Sep 08, 2026, 09:26 AM UTC
- investigating Sep 08, 2026, 09:00 AM UTC
Some customers may face issues while using their MyWebsite Now Trinity.
- resolved Sep 08, 2026, 09:26 AM UTC
The issue has been resolved.
Minor September 3, 2026 Unable to view invoices in the Control Panel 25m Billing Service
Started Sep 03, 2026, 09:14 PM UTC· resolved Sep 03, 2026, 09:40 PM UTC
- identified Sep 03, 2026, 09:14 PM UTC
During this time, you will not be able to access your billing information through your Control Panel. Additionally, our Customer Service Team may not be able to answer all questions related to your account. We apologise for any inconvenience this may cause you.
- resolved Sep 03, 2026, 09:40 PM UTC
This incident has been resolved.
Major September 3, 2026 Incident Report for MyWebsite Now 49m MyWebsite NOW
Started Sep 03, 2026, 04:33 PM UTC· resolved Sep 03, 2026, 05:23 PM UTC
- identified Sep 03, 2026, 04:33 PM UTC
Some customers may be experiencing issues accessing their websites.
- resolved Sep 03, 2026, 05:23 PM UTC
The issue has been resolved.
Minor August 30, 2026 Limited functionality of product VPS 1h 23m VPS
Started Aug 30, 2026, 09:12 PM UTC· resolved Aug 30, 2026, 10:35 PM UTC
- investigating Aug 30, 2026, 09:12 PM UTC
We are currently experiencing a technical disruption that may prevent some customers from successfully rebooting their VPS.
- resolved Aug 30, 2026, 10:35 PM UTC
The issue has been resolved.
Minor August 21, 2026 Limited functionality of product Cloud VPS 7h 17m VPS, Cloud Panel
Started Aug 21, 2026, 09:07 AM UTC· resolved Aug 21, 2026, 04:24 PM UTC
- investigating Aug 21, 2026, 09:07 AM UTC
Some customers may be experiencing issues accessing their Cloud Panel.
- identified Aug 21, 2026, 09:53 AM UTC
We have found the cause for the disruption and are working on resolving it.
- identified Aug 21, 2026, 12:43 PM UTC
We are still working on resolving the technical issue.
- resolved Aug 21, 2026, 04:24 PM UTC
The issue has been resolved.
Major August 20, 2026 Disruption in logging into the Control Panel 3h 15m IONOS Control Panel
Started Aug 20, 2026, 11:15 AM UTC· resolved Aug 20, 2026, 02:30 PM UTC
- identified Aug 20, 2026, 11:15 AM UTC
Currently, some customers may not be able to log in to the Control Panel
- identified Aug 20, 2026, 12:01 PM UTC
We have successfully minimized the disruption and are working to completely resolve it as soon as possible.
- identified Aug 20, 2026, 12:41 PM UTC
Our technicians are currently working on resolving this issue.
- resolved Aug 20, 2026, 02:30 PM UTC
The systems are stable and all services are functioning normally again.
Minor August 17, 2026 Limited functionality of product Wordpress Hosting 6h 19m Wordpress Hosting
Started Aug 17, 2026, 06:00 AM UTC· resolved Aug 17, 2026, 12:19 PM UTC
- identified Aug 17, 2026, 06:00 AM UTC
Some customers may face issues while using their Wordpress Hosting.
- identified Aug 17, 2026, 07:33 AM UTC
We apologize to customers who were affected by this disruption. We are working to ensure that similar issues do not occur in the future.
- monitoring Aug 17, 2026, 11:43 AM UTC
We have eliminated the disruption for almost everyone affected. We are working on a quick solution and apologize for any inconvenience this may cause.
- resolved Aug 17, 2026, 12:19 PM UTC
The issue has been resolved.
Minor August 12, 2026 Support Hotline cannot be reached 1h 10m Customer Hotline
Started Aug 12, 2026, 10:28 PM UTC· resolved Aug 12, 2026, 11:38 PM UTC
- identified Aug 12, 2026, 10:28 PM UTC
We are experiencing technical issues within Ionos Phone Systems and may not reach our support line. Meanwhile, you can use +18166214910 as an alternative. We apologize for any inconvenience during these brief technical difficulties and appreciate your patience and understanding. We will continue to post updates as we make progress on these issues. You may also contact our support team via e-mail at [email protected] or via chat.
- resolved Aug 12, 2026, 11:38 PM UTC
The issue has been resolved.
Minor August 11, 2026 Domains & SSL is inaccessible in the Control Panel 40m IONOS Control Panel
Started Aug 11, 2026, 02:55 PM UTC· resolved Aug 11, 2026, 03:35 PM UTC
- investigating Aug 11, 2026, 02:55 PM UTC
Access to certain areas of the Domains & SSL section in the Control Panel may be temporarily restricted.
- resolved Aug 11, 2026, 03:35 PM UTC
The issue has been resolved.
Minor August 6, 2026 Sending emails may not be possible for some customers 2h 20m Webmail
Started Aug 06, 2026, 10:04 AM UTC· resolved Aug 06, 2026, 12:25 PM UTC
- investigating Aug 06, 2026, 10:04 AM UTC
Some customers may be experiencing issues sending E-mails.
- identified Aug 06, 2026, 11:25 AM UTC
We are still working on resolving the technical issue.
- resolved Aug 06, 2026, 12:25 PM UTC
The systems are stable and all services are functioning normally again. Our apologies for the inconvenience caused.
Minor August 5, 2026 Disruption in Cloud Servers 21m Cloud Panel
Started Aug 05, 2026, 01:17 PM UTC· resolved Aug 05, 2026, 01:39 PM UTC
- investigating Aug 05, 2026, 01:17 PM UTC
Some customers may be experiencing issues accessing their Cloud Panel.
- resolved Aug 05, 2026, 01:39 PM UTC
The issue has been resolved.
Minor July 24, 2026 July 2026: IONOS Canada service degradation on Billing Service 2h 4m Billing Service
Started Jul 24, 2026, 07:59 AM UTC· resolved Jul 24, 2026, 10:04 AM UTC
- identified Jul 24, 2026, 07:59 AM UTC
Due to a technical problem, some customers may be unable to download their invoices in the Control Panel.
- resolved Jul 24, 2026, 10:04 AM UTC
The issue has been resolved.
Minor July 20, 2026 Important: Wordpress security vulnerability 28d 19h Wordpress Hosting, Wordpress Pro
Started Jul 20, 2026, 05:27 PM UTC· resolved Aug 18, 2026, 01:05 PM UTC
- monitoring Jul 20, 2026, 05:27 PM UTC
On July 17, the "wp2shell" security vulnerability became known in the popular CMS WordPress. This vulnerability potentially allows attackers to inject malicious code into affected web spaces. At present, we are not aware of any instances where this vulnerability has been exploited. WordPress versions 6.8 and newer are affected. The WordPress team has released new packages—versions 6.8.6, 6.9.5, 7.0.2, and 7.1 beta 2—in which the security vulnerability has been fixed. Customers using Managed WordPress from IONOS do not need to take any action. We are applying the necessary patches automatically. We strongly recommend that all users running a self-hosted WordPress on their web space update their installation to a current version. Further information regarding the security vulnerability can be found at https://www.bleepingcomputer.com/news/security/wordpress-core-wp2shell-rce-flaws-get-public-exploits-patch-now/
- monitoring Jul 21, 2026, 12:32 PM UTC
We are continuing to monitor for any further issues.
- monitoring Jul 27, 2026, 10:43 AM UTC
We are continuing to monitor for any further issues.
- resolved Aug 18, 2026, 01:05 PM UTC
The issue has been resolved.
Minor July 13, 2026 WordPress Accessibility Issues 3h Wordpress Hosting
Started Jul 13, 2026, 10:08 AM UTC· resolved Jul 13, 2026, 01:09 PM UTC
- identified Jul 13, 2026, 10:08 AM UTC
Some customers may be experiencing issues accessing their websites.
- resolved Jul 13, 2026, 01:09 PM UTC
The issue has been resolved.
Minor July 11, 2026 MyWebsite Editor and Live Sites Accessibility Issues 1h 18m MyWebsite NOW
Started Jul 11, 2026, 11:23 AM UTC· resolved Jul 11, 2026, 12:42 PM UTC
- investigating Jul 11, 2026, 11:23 AM UTC
Some customers may face issues while using their MyWebsite product. At this time, it may not be possible to use the website editor. The online websites that have already been created may also be affected.
- resolved Jul 11, 2026, 12:42 PM UTC
The issue has been resolved.
Minor June 30, 2026 Update Payment Method May Not Be Possible 40m Billing Service
Started Jun 30, 2026, 10:48 PM UTC· resolved Jun 30, 2026, 11:29 PM UTC
- identified Jun 30, 2026, 10:48 PM UTC
Some customers may experience issues when updating their payment method in Control Panel. We apologize for any inconvenience this may cause you.
- identified Jun 30, 2026, 11:16 PM UTC
We are currently working on resolving the technical disruption. We will have an update for you shortly.
- resolved Jun 30, 2026, 11:29 PM UTC
The issue has been resolved.