IONOS Canada incident

Unable to view invoices in the Control Panel

Resolved after 25 minutes, affecting Billing Service, on September 3, 2026.

identified Sep 03, 2026, 09:14 PM UTC

During this time, you will not be able to access your billing information through your Control Panel. Additionally, our Customer Service Team may not be able to answer all questions related to your account. We apologise for any inconvenience this may cause you.

Started
Sep 03, 2026, 09:14 PM UTC
Resolved
Sep 03, 2026, 09:40 PM UTC
Duration
25m
Detected by Pingoru
Sep 03, 2026, 09:14 PM UTC

Affected components

Billing Service

Update timeline

  1. identified Sep 03, 2026, 09:14 PM UTC

    During this time, you will not be able to access your billing information through your Control Panel. Additionally, our Customer Service Team may not be able to answer all questions related to your account. We apologise for any inconvenience this may cause you.

  2. resolved Sep 03, 2026, 09:40 PM UTC

    This incident has been resolved.

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