IONOS Canada incident

Security maintenance: Short interruptions possible on PHP-based services

Ongoing since 03:25 PM UTC, affecting Web Hosting and Web Hosting Windows and 1 more.

identified Oct 21, 2026, 09:03 PM UTC

We are continuing to work on restoring these features (services).

Started
Oct 21, 2026, 03:25 PM UTC
Resolved
Ongoing
Duration
● 14h 35m
Detected by Pingoru
Oct 21, 2026, 03:25 PM UTC

Affected components

Web HostingWeb Hosting WindowsMyWebsite (ordered before 09/06/2017)IONOS Control PanelMyWebsite NOWWordpress HostingWordpress Pro

Update timeline

  1. identified Oct 21, 2026, 03:25 PM UTC

    What’s happening? A critical security gap has been found in PHP, a technology used by many websites and web applications worldwide. The PHP developers and national security authorities have issued urgent warnings and recommend installing the security update immediately, as attacks are expected within hours. To protect you and your data, we’re installing the security update across our systems right now. We expect to be finished within the next 24 hours. What does this mean for you? While we update our systems, some websites and services may be slow or briefly unavailable. We’re taking this step to protect you. If you run a self-managed application, for example on a VPS or Bare Metal Server, please install the PHP security update as soon as possible to protect your systems. You can find more information here: https://www.php.net/ Thank you for your patience and understanding.

  2. identified Oct 21, 2026, 03:52 PM UTC

    We will post an update as soon as new information becomes available.

  3. identified Oct 21, 2026, 09:03 PM UTC

    We are continuing to work on restoring these features (services).

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