IONOS Canada Outage History

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IONOS Canada had 30 outages in the last 2 years totaling 121h 37m of downtime — averaging 1.2 incidents per month.

There were 30 IONOS Canada outages since May 23, 2024 totaling 121h 37m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://www.ionos-status.ca

Minor September 4, 2024

Email address creation may not be possible

Detected by Pingoru
Sep 04, 2024, 08:13 PM UTC
Resolved
Sep 05, 2024, 09:40 AM UTC
Duration
13h 26m
Affected: IONOS Control Panel
Timeline · 3 updates
  1. identified Sep 04, 2024, 08:13 PM UTC

    Some customers may be experiencing issues creating email address

  2. identified Sep 05, 2024, 06:18 AM UTC

    We are still working on resolving the technical issue. Thank you for your patience and understanding.

  3. resolved Sep 05, 2024, 09:40 AM UTC

    The issue has been resolved. Our apologies for the inconvenience caused.

Read the full incident report →

Minor August 19, 2024

Cancellation may not be possible

Detected by Pingoru
Aug 19, 2024, 10:14 AM UTC
Resolved
Aug 19, 2024, 11:17 AM UTC
Duration
1h 3m
Affected: Cancellation Service
Timeline · 2 updates
  1. identified Aug 19, 2024, 10:14 AM UTC

    Due to a technical disruption, cancellation of products or features may not be possible at this time.

  2. resolved Aug 19, 2024, 11:17 AM UTC

    The issue has been resolved.

Read the full incident report →

Minor June 7, 2024

Receiving emails may be delayed for some customers

Detected by Pingoru
Jun 07, 2024, 04:39 PM UTC
Resolved
Jun 07, 2024, 05:43 PM UTC
Duration
1h 4m
Affected: Receiving Emails
Timeline · 4 updates
  1. identified Jun 07, 2024, 04:39 PM UTC

    Some customers may be experiencing issues receiving emails.

  2. identified Jun 07, 2024, 05:28 PM UTC

    We have successfully minimized the disruption and are working to completely resolve it as soon as possible.

  3. identified Jun 07, 2024, 05:32 PM UTC

    We have eliminated the disruption for almost everyone affected.

  4. resolved Jun 07, 2024, 05:43 PM UTC

    The systems are stable and all services are functioning normally again.

Read the full incident report →

Minor May 31, 2024

Access to Hosting may not be possible

Detected by Pingoru
May 31, 2024, 10:44 AM UTC
Resolved
May 31, 2024, 11:29 AM UTC
Duration
45m
Affected: IONOS Control Panel
Timeline · 4 updates
  1. identified May 31, 2024, 10:44 AM UTC

    Access to Hosting in the Control Panel may be temporarily restricted.

  2. identified May 31, 2024, 11:09 AM UTC

    Our technicians are currently working on resolving this issue. Our apologies for the inconvenience caused.

  3. identified May 31, 2024, 11:19 AM UTC

    We have eliminated the disruption for almost everyone affected.

  4. resolved May 31, 2024, 11:29 AM UTC

    The issue has been resolved.

Read the full incident report →

Minor May 23, 2024

Email client authentication issues

Detected by Pingoru
May 23, 2024, 07:38 AM UTC
Resolved
May 27, 2024, 04:56 PM UTC
Duration
4d 9h
Affected: Webmail
Timeline · 2 updates
  1. investigating May 23, 2024, 07:38 AM UTC

    Currently, some customers may face authentication issues with their email client. In case of problems with your mail software, we recommend you to use webmail via https://mail.ionos.ca/.

  2. resolved May 27, 2024, 04:56 PM UTC

    The issue has been resolved.

Read the full incident report →