IONOS Canada incident

Limited functionality of product MyWebsite Now

IONOS Canada experienced a major incident on July 14, 2025 affecting MyWebsite NOW, lasting 7m. The incident has been resolved; the full update timeline is below.

Started: Jul 14, 2025, 02:16 PM UTC
Resolved: Jul 14, 2025, 02:24 PM UTC
Duration: 7m
Detected by Pingoru: Jul 14, 2025, 02:16 PM UTC

Affected components

MyWebsite NOW

Update timeline

identified Jul 14, 2025, 02:16 PM UTC

Some customers may face issues while using their MyWebsite product. At this time, it may not be possible to use the website editor. The online websites that have already been created may also be affected.
resolved Jul 14, 2025, 02:24 PM UTC

The systems are stable and all services are functioning normally again.