IONOS Canada experienced a minor incident on October 8, 2025 affecting Support Tool, lasting 1h. The incident has been resolved; the full update timeline is below.
Affected components
Support Tool
Update timeline
- identified Oct 08, 2025, 09:36 AM UTC
Due to a technical issue with our Support Tools, our Customer Service might not be able to answer all questions related to your account.
- resolved Oct 08, 2025, 10:37 AM UTC
The issue has been resolved. Our apologies for the inconvenience caused.