Ingenico experienced a minor incident on September 4, 2025 affecting Barclays and HSBC and 1 more component, lasting 3d 15h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Sep 04, 2025, 04:30 PM UTC
We would like to inform you about an ongoing issue with UK acquirers transaction processing as from 17:30 CEST on 04/09/2025. We are investigating the situation with the highest priority. An update will be provided shortly. We appreciate your understanding of the matter.
- identified Sep 05, 2025, 02:30 PM UTC
We would like to inform you that the issue with UK acquirers transaction processing as from 17:30 CEST on 04/09/2025, is still ongoing. We are continuing the investigation of the situation with the highest priority. An update will be provided shortly. We appreciate your understanding of the matter.
- resolved Sep 08, 2025, 08:23 AM UTC
Please be informed that due to a technical issue, some of your customers might have been unable to make payments online via some UK acquirers between 04/09/2025 17:30 and 05/09/2025 14:40 CEST. We confirm that as of 14:40 CEST on 05/09/2025, normal service has been resumed and your customers will now be able to make payments normally. We also confirm the issue has an external responsibility (independent of Worldline)