Ingenico incident

Technical issue causing incomplete or invalid transactions

Notice Resolved View vendor source →

Ingenico experienced a notice incident on October 13, 2026 affecting Back Office Ogone and AIRPLUS and 1 more component, lasting —. The incident has been resolved; the full update timeline is below.

Started
Oct 13, 2026, 11:45 AM UTC
Resolved
Oct 13, 2026, 11:45 AM UTC
Duration
—
Detected by Pingoru
Oct 13, 2026, 11:45 AM UTC

Affected components

Back Office OgoneAIRPLUSAIBDirect Server to server APIAliPayANZ BankDirect Client APIe-PortalSMB Merchant PortalAmerican Express

Update timeline

  1. resolved Oct 13, 2026, 11:45 AM UTC

    Due to a technical issue, some of your transactions may have been set to an incomplete or invalid status between 12/10/2026 10:03 CEST and 12:20 CEST. We confirm that as of 12:20 CEST on 12/10/2026, normal service has been resumed and your customers will now be able to make payments normally. We regret the situation and any potential inconvenience.