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Ingenico has degraded performance

Active incident: Delayed settlements for La Poste France transactions

Official status page: https://ingenico-ogone.statuspage.io · Polled every 5 minutes · 113 components tracked

Ingenico is reporting degraded performance right now (last checked just now). Services are up but slower or partially failing.

Real-time Ingenico status, recent outages, and incident history — pulled directly from Ingenico's official status page at https://ingenico-ogone.statuspage.io every 5 minutes. Pingoru tracks 113 Ingenico services and has captured 36 incidents in the last 90 days (97.73% uptime). Get email, Slack, Discord, or webhook alerts the moment Ingenico reports a new incident — free for 5 monitors, no credit card.

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Ingenico uptime 97.73% uptime · past 90 days
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Active incident 1

  1. Ongoing ● 11d 10h
    Started Jun 02, 2026, 08:08 AM UTC
    La Poste France
    Timeline · 3 updates
    • identified · Jun 02, 2026, 08:08 AM UTC

      Our systems have detected that the La Poste France transactions starting from 01/06/2026 have not been settled correctly. Due to this, the funds associated with the transactions concerned will be credited to your account later than usual. A dedicated team has been deployed to investigate the situation as a matter of urgency. We will update you as soon as more information becomes available. We regret any potential inconvenience and appreciate your understanding and patience.

    • monitoring · Jun 04, 2026, 02:06 PM UTC

      As we have already informed you, our systems have detected that the La Poste France transaction settlement file dated from 02/06/2026 (with transactions dated from 01/06/2026) has been rejected by the acquirer. We are happy to confirm that most of the transactions were successfully resubmitted to the acquirer today (04/06/2026). The proceeds of the transactions involved will be credited to your account 2 days later than usual. The limited number of remaining transactions will be reposted and processed by the acquirer in the following days. We apologise for any inconvenience caused.

    • monitoring · Jun 10, 2026, 09:18 AM UTC

      As we have already informed you, our systems have detected that the La Poste France transaction settlement file dated from 02/06/2026 (with transactions dated from 01/06/2026) has been rejected by the acquirer. Most of the transactions were successfully resubmitted to the acquirer on Thursday, 04/06/2026. However, some of the resubmitted transactions might have been processed twice. We are working closely with the acquirer to resolve it, so that all double settlements are adjusted and corrected accordingly. Thank you for your patience and we apologise for any inconvenience caused.

    Latest: As we have already informed you, our systems have detected that the La Poste France transaction settlement file dated from 02/06/2026 (with transactions dated from 01/06/2026) has …

Recent outages & incidents

Past 90 days
  1. Resolved 4h 24m
    Started Jun 09, 2026, 09:16 AM UTC · Resolved Jun 09, 2026, 01:41 PM UTC
    Banque PostaleBanque Populaire, Caisse d'Epargne, BREDBNP ParibasCaisse d’EpargneLCL
    Timeline · 3 updates
    • identified · Jun 09, 2026, 09:16 AM UTC

      Our systems have detected that some transactions starting from 09/06/2026, 09:15 CEST have not been settled correctly. Due to this, the funds associated with the transactions concerned will be credited to your account later than usual. A dedicated team has been deployed to investigate the situation as a matter of urgency. We will update you as soon as more information becomes available. We regret any potential inconvenience and appreciate your understanding and patience.

    • identified · Jun 09, 2026, 09:56 AM UTC

      We are continuing to work on a fix for this issue.

    • resolved · Jun 09, 2026, 01:41 PM UTC

      Our systems have detected that the transaction settlement files dated from 08/06/2026 23:59 CEST - 09/06/2026 12:07 CEST have been rejected. We confirm that the settlement has been successfully resubmitted to the acquirer on 09/06/2026. The proceeds of the transactions involved will be credited to your account 1 day later than usual. We also confirm that the issue has an external responsibility (independent of Worldline).

    Latest: Our systems have detected that the transaction settlement files dated from 08/06/2026 23:59 CEST - 09/06/2026 12:07 CEST have been rejected. We confirm that the settlement has been…

  2. Resolved 19h 58m
    Started Jun 01, 2026, 11:20 AM UTC · Resolved Jun 02, 2026, 07:19 AM UTC
    Back Office OgoneAIRPLUSAIBDirect Server to server APIWorldline Fraud expert serviceAliPayANZ BankDirect Client APISMB Merchant PortalAmerican Express
    Timeline · 1 update
    • identified · Jun 01, 2026, 11:20 AM UTC

      We would like to inform you that we observed temporary perturbations in processing payments on the Worldline (WLOP) platform. A dedicated team has been deployed to investigate the situation as a matter of urgency with the aim to restore the activity to normal operating conditions. An update will be provided shortly. We sincerely regret any potential inconvenience and appreciate your understanding and patience.

    Latest: We would like to inform you that we observed temporary perturbations in processing payments on the Worldline (WLOP) platform. A dedicated team has been deployed to investigate the …

  3. Resolved 57m
    Started Jun 01, 2026, 11:09 AM UTC · Resolved Jun 01, 2026, 12:07 PM UTC
    BNP Paribas
    Timeline · 2 updates
    • identified · Jun 01, 2026, 11:09 AM UTC

      We would like to inform you about an ongoing issue with BNP transaction processing as from 12:55 CEST on 01/06/2026. We are investigating the situation with the highest priority. An update will be provided shortly. We appreciate your understanding of the matter.

    • resolved · Jun 01, 2026, 12:07 PM UTC

      Please be informed that due to a technical issue, some of your customers might have been unable to make payments online via BNP on 01/06/2026 between 12:45 and 13:50 CEST. We confirm that as of 13:50 CEST on 01/06/2026, normal service has been resumed and your customers will now be able to make payments normally. We also confirm that the issue has an external responsibility (independent of Worldline).

    Latest: Please be informed that due to a technical issue, some of your customers might have been unable to make payments online via BNP on 01/06/2026 between 12:45 and 13:50 CEST. We confi…

  4. Resolved
    Started May 21, 2026, 01:01 PM UTC · Resolved May 21, 2026, 01:01 PM UTC
    Nexi (Concardis)Nexi
    Timeline · 1 update
    • resolved · May 21, 2026, 01:01 PM UTC

      Please be informed that due to a technical issue, some of your customers might have been unable to make payments online via Concardis acquirer on 21/05/2026 between 09:10 and 14:35 CEST. We confirm that as of 14:35 CEST on 21/05/2026, normal service has been resumed and your customers will now be able to make payments normally. We also confirm that the issue has an external responsibility (independent of Worldline).

    Latest: Please be informed that due to a technical issue, some of your customers might have been unable to make payments online via Concardis acquirer on 21/05/2026 between 09:10 and 14:35…

  5. Resolved
    Started May 04, 2026, 11:53 AM UTC · Resolved May 04, 2026, 11:53 AM UTC
    Direct Server to server APIDirect Client APIDirect Hosted Payment PagesDirect Hosted Tokenization PagesWorldline Batch transaction processingWorldline e-TerminalWorldline Ecommerce Payment PagesWorldline DirectLink API'sWorldline FlexCheckoutRedsys
    Timeline · 1 update
    • resolved · May 04, 2026, 11:53 AM UTC

      We would like to inform you that your customers may have experienced time-outs or higher than expected latency for processing transactions between 12:35 and 12:50 CEST (04/05/2026). All transactions that were not affected by a time-out have been successfully processed and have the correct statuses. The service has been restored to normal operating conditions. We sincerely regret any potential inconvenience and appreciate your understanding of the matter.

    Latest: We would like to inform you that your customers may have experienced time-outs or higher than expected latency for processing transactions between 12:35 and 12:50 CEST (04/05/2026)…

See the full Ingenico outage history

7 more incidents in the last 90 days, plus the full multi-year archive of per-service events and update timelines.

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Outage history

Past 90 days · 12 incidents View full outage history →