Ingenico incident
Delayed settlements for Crédit Mutuel transactions
Ingenico experienced a minor incident on September 9, 2026 affecting Crédit Mutuel, CIC, BECM, lasting 23h 5m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Sep 09, 2026, 07:00 AM UTC
Our systems have detected that the Crédit Mutuel transactions starting from 08/09/2026, 19:54 CEST have not been settled correctly. Due to this, the funds associated with the transactions concerned will be credited to your account 1day later than usual. A dedicated team has been deployed to investigate the situation as a matter of urgency. We will update you as soon as more information becomes available. We regret any potential inconvenience and appreciate your understanding and patience.
- resolved Sep 10, 2026, 06:06 AM UTC
Our systems have detected that the Crédit Mutuel transaction settlement file dated from 08/09/2026, 19:54 CEST has been rejected. We confirm that the settlement has been successfully resubmitted to the acquirer on 09/09/2026. The proceeds of the transactions involved will be credited to your account 1 day later than usual. We regret the situation and any potential inconvenience.