Ingenico incident
Mastercard 3-D Secure Authentication partially unavailable
Ingenico experienced a minor incident on July 15, 2026 affecting Mastercard, lasting 1h 42m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jul 15, 2026, 07:24 AM UTC
We would like to inform you about an ongoing technical issue impacting Mastercard 3-D Secure authentication as from Today, (15/07/2026) at 09:01 CEST . This issue results in a number of transactions receiving a status 0 (Incomplete/invalid) or status 2 (Authorisation declined) due to the impossibility of performing a 3-D Secure check. A dedicated team has been deployed to investigate the situation as a matter of urgency. An update will be provided shortly. We also confirm that the issue has an external responsibility (independent of Worldline.
- resolved Jul 15, 2026, 09:06 AM UTC
Please be informed that a perturbation impacting Mastercard 3-D Secure authentication occurred Today, (15/07/2026) between 09:01 and 10:53 CEST. As a result, during this time frame, some of your customers may have received an error message and their transaction treated by Mastercard may have ended in a status 0 (incomplete/invalid). Depending on your account configuration: - your customers may have returned to the previous page to reattempt the payment with a different payment method or - the transaction may have been processed without 3-D Secure. We confirm that the issue has an external responsibility (independent of Worldline).