Ingenico is currently experiencing a minor incident affecting Direct Server to server API and Direct Client API and 1 more component, which began 12h ago. The vendor's full update timeline is below.
Affected components
Update timeline
- identified Oct 14, 2026, 08:51 AM UTC
We would like to inform you that we observed temporary perturbations in processing maintenance operations on Direct/Connect transactions. A dedicated team has been deployed to investigate the situation as a matter of urgency with the aim to restore the activity to normal operating conditions. An update will be provided shortly. We sincerely regret any potential inconvenience and appreciate your understanding and patience.
- identified Oct 14, 2026, 09:20 AM UTC
We would like to inform you that we observed temporary perturbations in processing maintenance operations on Direct PayPal transactions. We confirm that other payment methods are not impacted. An update will be provided shortly. We sincerely regret any potential inconvenience and appreciate your understanding and patience.
- monitoring Oct 14, 2026, 12:02 PM UTC
We have informed you earlier about temporary perturbations in processing maintenance operations on Direct PayPal transactions today (14/10/2026). We confirm that a workaround has been applied and since 10:17 CEST no more impact has been identified. Our team of technical experts are currently working on a permanent fix deployment. We also confirm that no other payment methods than PayPal were impacted by this event. We sincerely regret any potential inconvenience and appreciate your understanding.
- monitoring Oct 14, 2026, 02:13 PM UTC
We have informed you earlier about temporary perturbations in processing maintenance operations on Direct PayPal transactions today (14/10/2026). We confirm that a workaround has been applied and since 10:17 CEST no more impact has been identified. Our team of technical experts deployed a permanent fix in the PRE-PRODUCTION environment. Further required deployment in the PRODUCTION environment will follow. We also confirm that no other payment methods than PayPal were impacted by this event. We sincerely regret any potential inconvenience and appreciate your understanding.