Ingenico incident

UPDATE: Technical issue causing incomplete or invalid transactions

Notice Resolved View vendor source →

Ingenico experienced a notice incident on October 14, 2026 affecting Back Office Ogone and AIRPLUS and 1 more component, lasting —. The incident has been resolved; the full update timeline is below.

Started
Oct 14, 2026, 08:43 AM UTC
Resolved
Oct 14, 2026, 08:43 AM UTC
Duration
—
Detected by Pingoru
Oct 14, 2026, 08:43 AM UTC

Affected components

Back Office OgoneAIRPLUSAIBDirect Server to server APIWorldline Fraud expert serviceAliPayANZ BankDirect Client APIe-PortalSMB Merchant Portal

Update timeline

  1. resolved Oct 14, 2026, 08:43 AM UTC

    Yesterday, you were informed about an issue with transactions that may have been set to an incomplete or invalid status between 12/10/2026 10:03 CEST and 12:20 CEST. As a matter of precision, this technical issue was related to webhooks. Transactions did not end with any error. The notifications (webhooks) that merchants always receive at the moment of transactions, experienced an issue, but not transactions as such. We regret the situation and the confusion caused.