Ingenico experienced a minor incident on July 7, 2026 affecting Direct Server to server API and Direct Client API and 1 more component, lasting 1h 17m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jul 07, 2026, 02:37 PM UTC
We would like to inform you that we have detected an anomaly that may lead to a disruption in the processing of online transactions on the Worldline platform. Our technical experts are investigating the situation as a matter of priority. We will provide you with an update as soon as possible. We regret any inconvenience this may cause and thank you for your patience.
- resolved Jul 07, 2026, 03:55 PM UTC
On 7 July 2026 at approximately 16:00 CEST, Worldline experienced a disruption in one of its datacenters, affecting a limited number of merchants in some countries in Europe. As a result, an increase of transactions processing time was observed and some payment transactions may have been rejected between 15:53 and 17:20 CEST. Our teams identified the root cause and have resolved the issue. We continue to closely monitor the situation to ensure full service stability. We remain fully committed to supporting our customers and partners.