Ingenico experienced a minor incident on August 27, 2026 affecting Banque Postale, lasting 14h 45m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 27, 2026, 06:25 PM UTC
We would like to inform you about an ongoing issue with La Banque Postal transaction processing as from 19:15 CEST on 27-08-2026. We are investigating the situation with the highest priority. An update will be provided shortly. We appreciate your understanding of the matter.
- identified Aug 28, 2026, 07:52 AM UTC
We would like to inform you about an ongoing issue with La Banque Postal transaction processing as from 19:15 CEST on 27/08/2026. We are investigating the situation with the highest priority. An update will be provided shortly. We also confirm that the issue has an external responsibility (independent of Worldline).
- resolved Aug 28, 2026, 09:11 AM UTC
Please be informed that due to a technical issue, some of your customers might have been unable to make payments online via La Banque Postal between 27/08/2026 at 19:15 CEST and 28/08/2026 at 10:45 CEST. We confirm that as of 10:45 CEST on 28/08/2026, normal service has been resumed and your customers will now be able to make payments normally. We also confirm that the issue has an external responsibility (independent of Worldline).