Ingenico incident

Technical issue causing incomplete or invalid transactions

Minor Resolved View vendor source →

Ingenico experienced a minor incident on September 22, 2025 affecting Carrefour Banque, lasting 2h 47m. The incident has been resolved; the full update timeline is below.

Started
Sep 22, 2025, 11:55 AM UTC
Resolved
Sep 22, 2025, 02:43 PM UTC
Duration
2h 47m
Detected by Pingoru
Sep 22, 2025, 11:55 AM UTC

Affected components

Carrefour Banque

Update timeline

  1. identified Sep 22, 2025, 11:55 AM UTC

    Please be informed that due to an ongoing technical issue on 22/09/2025 since 12:30 CEST, some of your transactions may be set to an incomplete or invalid status. We are investigating the situation with the highest priority. An update will be provided shortly. We sincerely regret any potential inconvenience and appreciate your understanding of the matter.

  2. resolved Sep 22, 2025, 02:43 PM UTC

    Due to a technical issue, some of your transactions may have been set to an incomplete or invalid status between 12:30 CEST and 16:01 CEST CEST on 22/09/2025. We confirm that as of 16:01 CEST on 22/09/2025, normal service has been resumed and your customers will now be able to make payments normally. We also confirm that the issue has an external responsibility (independent of Worldline).