ID.me Outage History

ID.me is up right now

ID.me had 17 outages in the last 2 years totaling 140h 34m of downtime — averaging 0.7 incidents per month.

There were 17 ID.me outages since October 8, 2025 totaling 140h 34m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.id.me

Major September 21, 2026

Elevated Application Errors for Identity Verifications

Detected by Pingoru
Sep 21, 2026, 03:26 PM UTC
Resolved
Sep 21, 2026, 04:29 PM UTC
Duration
1h 3m
Affected: NIST 800-63-3 PoliciesNIST 800-63-2 PoliciesKBA-replacement PoliciesTelecom Possession APITelecom Identity APIDocument Identity API
Timeline · 4 updates
  1. investigating Sep 21, 2026, 04:11 PM UTC

    We're experiencing an elevated level of application errors and are currently looking into the issue. Status updates will be provided as soon as available.

  2. identified Sep 21, 2026, 04:16 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Sep 21, 2026, 04:23 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Sep 21, 2026, 04:29 PM UTC

    This incident has been resolved. The fix has eliminated the elevated level of errors for verifications.

Read the full incident report →

Major September 9, 2026

IAL-2 pass rates degradation

Detected by Pingoru
Sep 09, 2026, 05:37 PM UTC
Resolved
Sep 09, 2026, 05:53 PM UTC
Duration
16m
Affected: NIST 800-63-3 PoliciesNIST 800-63-2 Policies
Timeline · 4 updates
  1. investigating Sep 09, 2026, 05:37 PM UTC

    ID.Me is experiencing IAL-2 pass rate degradation due to failures in the legal ID and face verifications. Team is actively working on to recover the services.

  2. investigating Sep 09, 2026, 05:39 PM UTC

    We are continuing to investigate this issue.

  3. investigating Sep 09, 2026, 05:53 PM UTC

    The IAL-2 pass rates are back to normal. All the affected services have been recovered. The incident is resolved.

  4. resolved Sep 09, 2026, 05:53 PM UTC

    This incident has been resolved.

Read the full incident report →

Major August 7, 2026

Elevated Application Errors for Sign-Ins and Verifications

Detected by Pingoru
Aug 07, 2026, 01:12 AM UTC
Resolved
Aug 07, 2026, 01:12 AM UTC
Duration
—
Timeline · 1 update
  1. resolved Aug 07, 2026, 01:48 AM UTC

    We experienced an high level of application errors for Sign-Ins and Verifications from 9:12PM - 9:22PM ET due to planned maintenance. Maintenance activity ended and Sign-Ins and Verifications services returned to normal operations.

Read the full incident report →

Major July 31, 2026

shop.id.me Service Unavailable

Detected by Pingoru
Jul 31, 2026, 01:30 AM UTC
Resolved
Jul 31, 2026, 01:30 AM UTC
Duration
—
Timeline · 1 update
  1. resolved Jul 31, 2026, 02:29 AM UTC

    From 9:23PM ET to 10:06PM ET, we experienced an elevated level of application errors for shop.id.me resulting in the site being unavailable for 44 mins. We have applied a fix and the application is now operating normally.

Read the full incident report →

Major July 24, 2026

Verification Services Outage

Detected by Pingoru
Jul 24, 2026, 01:11 PM UTC
Resolved
Jul 24, 2026, 01:11 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Jul 24, 2026, 01:18 PM UTC

    From 07:53 ET to 08:13 ET, a Third-party service that is a component of Verifications Services was experiencing service issues. The third-party service has since mitigated the issue. We are continuing to coordinate with them to ensure further stability and monitoring the situation.

Read the full incident report →

Major July 17, 2026

Site Wide Intermittent Service Interruption

Detected by Pingoru
Jul 17, 2026, 02:56 AM UTC
Resolved
Jul 17, 2026, 03:34 AM UTC
Duration
37m
Affected: Alumni VerificationCompany Employee VerificationCustom Groups VerificationFirst Responder VerificationGovernment Employee VerificationHealth Care Provider VerificationMilitary VerificationNurse VerificationStudent VerificationTeacher Verification
Timeline · 3 updates
  1. monitoring Jul 17, 2026, 02:56 AM UTC

    At approximately 9:57PM ET, all ID.me Sites and Services experienced a 5-10 minute of higher than normal latency. Customers may have experience longer than normal sign-in or "system delay" messages. Investigation indicates that the source of the issues may come from service issues from ID.me's Cloud Platform Provider. Cloud Platform Provider confirmed they are currently experiencing issues. We are collaborating and coordinating in the investigation and monitoring ID.me services closely.

  2. monitoring Jul 17, 2026, 02:59 AM UTC

    We are continue to monitor for further issues, and will provide an update at 11:30PM ET.

  3. resolved Jul 17, 2026, 03:34 AM UTC

    All services have returned to normal operations. We are continuing to work with our Cloud Platform Provider ensure services are not interrupted.

Read the full incident report →

Minor June 13, 2026

Delay in Consent SMS

Detected by Pingoru
Jun 13, 2026, 04:00 PM UTC
Resolved
Jun 13, 2026, 04:00 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Jun 13, 2026, 04:20 PM UTC

    Degradation in services for text messages, delayed messages for new user consent.

Read the full incident report →

Minor June 4, 2026

Email Delivery Interruption

Detected by Pingoru
Jun 04, 2026, 10:00 PM UTC
Resolved
Jun 04, 2026, 10:00 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Jun 05, 2026, 12:32 AM UTC

    Email delivery from ID.me was interrupted for approximately 1 hour. Email delivery has been restored, the incident has been resolved.

Read the full incident report →

Notice May 27, 2026

Elevated Application Errors

Detected by Pingoru
May 27, 2026, 08:42 AM UTC
Resolved
May 27, 2026, 09:06 AM UTC
Duration
24m
Affected: Login Services
Timeline · 3 updates
  1. investigating May 27, 2026, 08:42 AM UTC

    We're experiencing an elevated level of application errors and are currently looking into the issue. Status updates will be provided as soon as available.

  2. monitoring May 27, 2026, 08:43 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved May 27, 2026, 09:06 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor May 26, 2026

Mobile wallet view failing with "Couldn't load your wallet"

Detected by Pingoru
May 26, 2026, 02:45 AM UTC
Resolved
May 26, 2026, 10:00 PM UTC
Duration
19h 14m
Timeline · 6 updates
  1. investigating May 26, 2026, 02:45 AM UTC

    We're investigating an issue causing some users to see a "Couldn't load your wallet" error in the IDme mobile app. Engineering is engaged and working on a fix. Next update at 1130PM ET.

  2. investigating May 26, 2026, 03:41 AM UTC

    Investigation is still in-progress. Next update at 1200AM ET.

  3. investigating May 26, 2026, 04:10 AM UTC

    We are continuing to investigate the issue. Next update at 0100AM ET.

  4. monitoring May 26, 2026, 05:22 AM UTC

    ID.me Mobile App Wallet service has recovered and we are continuing to monitor.

  5. monitoring May 26, 2026, 06:29 PM UTC

    Engineering as identified a issue that may have contributed to the degraded mobile wallet service. Deployment of Fix in-progress. Team continues to monitor. Next update 5PM ET.

  6. resolved May 26, 2026, 10:00 PM UTC

    Fix for Mobile Wallet upstream service deployed and all indicators of issues are no longer present.

Read the full incident report →

Critical April 25, 2026

Service Degradation

Detected by Pingoru
Apr 25, 2026, 10:22 PM UTC
Resolved
Apr 25, 2026, 10:22 PM UTC
Duration
—
Timeline · 1 update
  1. resolved May 12, 2026, 03:18 PM UTC

    ID.me applications are experiencing another platform-wide degradation. We currently investigating this issue and will provide any further details and updates as soon as available.

Read the full incident report →

Minor April 3, 2026

Service Degradation - Authenticator App Push Notifications

Detected by Pingoru
Apr 03, 2026, 04:05 PM UTC
Resolved
Apr 07, 2026, 04:10 PM UTC
Duration
4d
Affected: MFA- ID.me Authenticator (Push Notifications)
Timeline · 4 updates
  1. investigating Apr 03, 2026, 04:05 PM UTC

    We are currently investigating this issue.

  2. identified Apr 04, 2026, 05:12 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Apr 04, 2026, 05:17 AM UTC

    A temporary fix has been implemented, allowing users to continue logging in to their account by manually opening the Authenticator app on iOS and approving requests. Things are working normally on Android. We are actively working on a complete fix to restore push notifications on iOS.

  4. resolved Apr 07, 2026, 04:10 PM UTC

    This incident has been resolved.

Read the full incident report →

Major February 3, 2026

Document Processing Delays

Detected by Pingoru
Feb 03, 2026, 05:21 PM UTC
Resolved
Feb 03, 2026, 05:53 PM UTC
Duration
32m
Affected: Document Identity API
Timeline · 3 updates
  1. investigating Feb 03, 2026, 05:21 PM UTC

    We are currently investigating this issue.

  2. monitoring Feb 03, 2026, 05:41 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Feb 03, 2026, 05:53 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical December 5, 2025

Service Outage

Detected by Pingoru
Dec 05, 2025, 09:12 AM UTC
Resolved
Dec 05, 2025, 01:58 PM UTC
Duration
4h 46m
Affected: Login ServicesNIST 800-63-3 PoliciesAlumni VerificationNIST 800-63-2 PoliciesCompany Employee VerificationAccount ManagementMFA - Text message or phone callKBA-replacement PoliciesCustom Groups VerificationID.me ShopMFA- ID.me Authenticator (Push Notifications)First Responder VerificationTelecom Possession APIMFA - ID.me Authenticator (Code Generator)Government Employee VerificationTelecom Identity APIMFA - WebAuthn (Passkeys, FIDO2, U2F, SecurityKeys)Health Care Provider VerificationDocument Identity APIMilitary VerificationMFA: White Label APINurse VerificationStudent VerificationTeacher Verification
Timeline · 3 updates
  1. investigating Dec 05, 2025, 09:12 AM UTC

    We are currently investigating this issue.

  2. monitoring Dec 05, 2025, 09:28 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Dec 05, 2025, 01:58 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical December 2, 2025

ID.me Sign-in down

Detected by Pingoru
Dec 02, 2025, 09:55 PM UTC
Resolved
Dec 02, 2025, 09:55 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Dec 02, 2025, 10:10 PM UTC

    There was a 10 minute outage of login services on 12/2/2025 at 4:55 pm est.

Read the full incident report →

Critical October 8, 2025

Platform Outage

Detected by Pingoru
Oct 08, 2025, 09:03 PM UTC
Resolved
Oct 08, 2025, 09:48 PM UTC
Duration
45m
Affected: Login ServicesNIST 800-63-3 PoliciesAlumni VerificationNIST 800-63-2 PoliciesCompany Employee VerificationAccount ManagementMFA - Text message or phone callKBA-replacement PoliciesCustom Groups VerificationMFA- ID.me Authenticator (Push Notifications)First Responder VerificationTelecom Possession APIMFA - ID.me Authenticator (Code Generator)Government Employee VerificationTelecom Identity APIMFA - WebAuthn (Passkeys, FIDO2, U2F, SecurityKeys)Health Care Provider VerificationDocument Identity APIMilitary VerificationMFA: White Label APINurse VerificationStudent VerificationTeacher Verification
Timeline · 3 updates
  1. investigating Oct 08, 2025, 09:03 PM UTC

    We are currently investigating this issue.

  2. monitoring Oct 08, 2025, 09:32 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Oct 08, 2025, 09:48 PM UTC

    This incident has been resolved.

Read the full incident report →