ID.me incident

IAL-2 pass rates degradation

Major Resolved View vendor source →

ID.me experienced a major incident on September 9, 2026 affecting NIST 800-63-3 Policies and NIST 800-63-2 Policies, lasting 16m. The incident has been resolved; the full update timeline is below.

Started
Sep 09, 2026, 05:37 PM UTC
Resolved
Sep 09, 2026, 05:53 PM UTC
Duration
16m
Detected by Pingoru
Sep 09, 2026, 05:37 PM UTC

Affected components

NIST 800-63-3 PoliciesNIST 800-63-2 Policies

Update timeline

  1. investigating Sep 09, 2026, 05:37 PM UTC

    ID.Me is experiencing IAL-2 pass rate degradation due to failures in the legal ID and face verifications. Team is actively working on to recover the services.

  2. investigating Sep 09, 2026, 05:39 PM UTC

    We are continuing to investigate this issue.

  3. investigating Sep 09, 2026, 05:53 PM UTC

    The IAL-2 pass rates are back to normal. All the affected services have been recovered. The incident is resolved.

  4. resolved Sep 09, 2026, 05:53 PM UTC

    This incident has been resolved.