ID.me incident

Service Degradation - Authenticator App Push Notifications

Minor Resolved View vendor source →

ID.me experienced a minor incident on April 3, 2026 affecting MFA- ID.me Authenticator (Push Notifications), lasting 4d. The incident has been resolved; the full update timeline is below.

Started
Apr 03, 2026, 04:05 PM UTC
Resolved
Apr 07, 2026, 04:10 PM UTC
Duration
4d
Detected by Pingoru
Apr 03, 2026, 04:05 PM UTC

Affected components

MFA- ID.me Authenticator (Push Notifications)

Update timeline

  1. investigating Apr 03, 2026, 04:05 PM UTC

    We are currently investigating this issue.

  2. identified Apr 04, 2026, 05:12 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Apr 04, 2026, 05:17 AM UTC

    A temporary fix has been implemented, allowing users to continue logging in to their account by manually opening the Authenticator app on iOS and approving requests. Things are working normally on Android. We are actively working on a complete fix to restore push notifications on iOS.

  4. resolved Apr 07, 2026, 04:10 PM UTC

    This incident has been resolved.