ID.me incident

Document Processing Delays

Major Resolved View vendor source →

ID.me experienced a major incident on February 3, 2026 affecting Document Identity API, lasting 32m. The incident has been resolved; the full update timeline is below.

Started
Feb 03, 2026, 05:21 PM UTC
Resolved
Feb 03, 2026, 05:53 PM UTC
Duration
32m
Detected by Pingoru
Feb 03, 2026, 05:21 PM UTC

Affected components

Document Identity API

Update timeline

  1. investigating Feb 03, 2026, 05:21 PM UTC

    We are currently investigating this issue.

  2. monitoring Feb 03, 2026, 05:41 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Feb 03, 2026, 05:53 PM UTC

    This incident has been resolved.