ID.me incident

Platform Outage

Critical Resolved View vendor source →

ID.me experienced a critical incident on October 8, 2025 affecting Login Services and NIST 800-63-3 Policies and 1 more component, lasting 45m. The incident has been resolved; the full update timeline is below.

Started
Oct 08, 2025, 09:03 PM UTC
Resolved
Oct 08, 2025, 09:48 PM UTC
Duration
45m
Detected by Pingoru
Oct 08, 2025, 09:03 PM UTC

Affected components

Login ServicesNIST 800-63-3 PoliciesAlumni VerificationNIST 800-63-2 PoliciesCompany Employee VerificationAccount ManagementMFA - Text message or phone callKBA-replacement PoliciesCustom Groups VerificationMFA- ID.me Authenticator (Push Notifications)

Update timeline

  1. investigating Oct 08, 2025, 09:03 PM UTC

    We are currently investigating this issue.

  2. monitoring Oct 08, 2025, 09:32 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Oct 08, 2025, 09:48 PM UTC

    This incident has been resolved.