ID.me incident
ID.me Authenticator App for Android experiencing service issues with Enrollment processes
ID.me experienced a minor incident on July 20, 2026 affecting Account Management, lasting 16h 50m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 20, 2026, 09:06 PM UTC
We have begun to receive user reports that there are issues with enrolling the IDme Authenticator App for Android for sign-in/authentication. We are currently investigating the issue. We will provide an update at 6:00pm ET.
- identified Jul 20, 2026, 09:43 PM UTC
The issue has been identified and a fix is being implemented now.
- identified Jul 20, 2026, 10:02 PM UTC
We are continuing to roll out the fix. Next update at 7:00pm ET or sooner.
- identified Jul 20, 2026, 10:58 PM UTC
We are continuing to roll out the fix. Next update at 8:00pm ET or sooner.
- identified Jul 21, 2026, 12:13 AM UTC
Fix has been deployed and team is currently verifying the change. Next update at 9:00PMET.
- monitoring Jul 21, 2026, 12:28 AM UTC
The fix has been fully implemented and verified, and we are continuing to monitor operations. Next update at 9:00PM ET.
- monitoring Jul 21, 2026, 12:36 AM UTC
We will continue to monitor through the next couple of hours to ensure caching effects are not masking additional issues. Next update 9:00AM ET.
- monitoring Jul 21, 2026, 01:06 PM UTC
We are continuing to verify the fix for Authenticator Enrollment and monitoring the situation and additional issues. Next update at 10:00AM.
- resolved Jul 21, 2026, 01:57 PM UTC
This incident has been resolved. All operational metrics for Authenticator App enrollment have return to baseline levels.