ID.me incident

Elevated Application Errors for Identity Verifications

Major Resolved View vendor source →

ID.me experienced a major incident on September 21, 2026 affecting NIST 800-63-3 Policies and NIST 800-63-2 Policies and 1 more component, lasting 1h 3m. The incident has been resolved; the full update timeline is below.

Started
Sep 21, 2026, 03:26 PM UTC
Resolved
Sep 21, 2026, 04:29 PM UTC
Duration
1h 3m
Detected by Pingoru
Sep 21, 2026, 03:26 PM UTC

Affected components

NIST 800-63-3 PoliciesNIST 800-63-2 PoliciesKBA-replacement PoliciesTelecom Possession APITelecom Identity APIDocument Identity API

Update timeline

  1. investigating Sep 21, 2026, 04:11 PM UTC

    We're experiencing an elevated level of application errors and are currently looking into the issue. Status updates will be provided as soon as available.

  2. identified Sep 21, 2026, 04:16 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Sep 21, 2026, 04:23 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Sep 21, 2026, 04:29 PM UTC

    This incident has been resolved. The fix has eliminated the elevated level of errors for verifications.