ID.me experienced a major incident on July 17, 2026 affecting Alumni Verification and Company Employee Verification and 1 more component, lasting 37m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- monitoring Jul 17, 2026, 02:56 AM UTC
At approximately 9:57PM ET, all ID.me Sites and Services experienced a 5-10 minute of higher than normal latency. Customers may have experience longer than normal sign-in or "system delay" messages. Investigation indicates that the source of the issues may come from service issues from ID.me's Cloud Platform Provider. Cloud Platform Provider confirmed they are currently experiencing issues. We are collaborating and coordinating in the investigation and monitoring ID.me services closely.
- monitoring Jul 17, 2026, 02:59 AM UTC
We are continue to monitor for further issues, and will provide an update at 11:30PM ET.
- resolved Jul 17, 2026, 03:34 AM UTC
All services have returned to normal operations. We are continuing to work with our Cloud Platform Provider ensure services are not interrupted.