ID.me incident

Mobile wallet view failing with "Couldn't load your wallet"

Minor Ongoing View vendor source →

ID.me is currently experiencing a minor incident, which began 2h ago. The vendor's full update timeline is below.

Started
May 26, 2026, 02:45 AM UTC
Resolved
Ongoing
Duration
● 1h 49m
Detected by Pingoru
May 26, 2026, 02:45 AM UTC

Update timeline

  1. investigating May 26, 2026, 02:45 AM UTC

    We're investigating an issue causing some users to see a "Couldn't load your wallet" error in the IDme mobile app. Engineering is engaged and working on a fix. Next update at 1130PM ET.

  2. investigating May 26, 2026, 03:41 AM UTC

    Investigation is still in-progress. Next update at 1200AM ET.

  3. investigating May 26, 2026, 04:10 AM UTC

    We are continuing to investigate the issue. Next update at 0100AM ET.