ID.me incident

Service Outage

Critical Resolved View vendor source →

ID.me experienced a critical incident on December 5, 2025 affecting Login Services and NIST 800-63-3 Policies and 1 more component, lasting 4h 46m. The incident has been resolved; the full update timeline is below.

Started
Dec 05, 2025, 09:12 AM UTC
Resolved
Dec 05, 2025, 01:58 PM UTC
Duration
4h 46m
Detected by Pingoru
Dec 05, 2025, 09:12 AM UTC

Affected components

Login ServicesNIST 800-63-3 PoliciesAlumni VerificationNIST 800-63-2 PoliciesCompany Employee VerificationAccount ManagementMFA - Text message or phone callKBA-replacement PoliciesCustom Groups VerificationID.me Shop

Update timeline

  1. investigating Dec 05, 2025, 09:12 AM UTC

    We are currently investigating this issue.

  2. monitoring Dec 05, 2025, 09:28 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Dec 05, 2025, 01:58 PM UTC

    This incident has been resolved.