IBM Apptio incident
Error When Creating Tables/Reports With Japanese or Special Characters
Resolved after 2 days 6 hours, affecting Costing, Billing, Demand, and TBM Studio and Costing, Billing, Demand, and TBM Studio and 1 more, on December 15, 2025.
We have released a new version to resolve this issue. If you are on R12.11.18 and receive have tables with With Japanese or Special Characters, please work with you CS team to schedule an ad hoc upgrade. Otherwise, you will be upgraded during your regular scheduled upgrade window.
Affected components
Update timeline
- investigating Dec 15, 2025, 06:00 PM UTC
Impacted Version: R12.11.18 We are aware of an issue in version R12.11.18 where creating a table or report that includes Japanese or other special characters in the name may result in a server error. When this occurs, the associated workspace cannot be opened, and the changes cannot be reverted through the UI. Our engineering team is actively working on a fix. If you encounter this issue or need assistance restoring workspace access, please submit a ticket to Support and our team will assist promptly. We will provide an update as soon as a fix is available.
- identified Dec 15, 2025, 10:58 PM UTC
We have identified the issue and we are working on a fix. If you encounter this issue or need assistance restoring workspace access, please submit a ticket to Support and our team will assist promptly.
- resolved Dec 18, 2025, 12:18 AM UTC
We have released a new version to resolve this issue. If you are on R12.11.18 and receive have tables with With Japanese or Special Characters, please work with you CS team to schedule an ad hoc upgrade. Otherwise, you will be upgraded during your regular scheduled upgrade window.
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